• Act as the primary post-sales point of contact for assigned enterprise accounts. • Build and maintain executive-level relationships with customer sponsors, champions, and technical stakeholders. • Drive value realization and ensure positive business outcomes for customers, directly influencing retention and expansion. • Partner with Account Executives, Solution Engineers, and Product teams to create a seamless, unified customer journey. • Map customer processes, data flows, and architectures to Ushur’s capabilities and platform data model. • Lead POCs, pilots, and solution delivery for strategic customers. • Act as the voice of technical authority during onboarding and expansion phases, collaborating closely with Product, Engineering, and Professional Services. • Provide hands-on guidance to customers on AI-powered workflows, automation design, and advanced configurations. • Translate customer requirements into scalable technical solutions and ensure alignment with enterprise architecture. • Monitor key success metrics and proactively recommend strategies to maximize ROI. • Drive adoption of new AI-powered product features and coach customer teams on best practices. • Partner with customers to co-create roadmaps that unlock incremental value, revenue growth, and expansion opportunities. • Act as the customer advocate internally, channeling feedback into Product, Engineering, and Executive teams to influence roadmap priorities. • Enable customer teams to self-serve through training, documentation, and workshops. • Lead executive business reviews, technical workshops, and innovation sessions showcasing Ushur’s AI-native capabilities. • Identify opportunities for customers to act as Ushur advocates via case studies, testimonials, or speaking engagements.