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Role Description

The AWS Developer / Integration Engineer is responsible for building and maintaining the serverless integration layer that connects Amazon Connect, AWS Bedrock, Amazon Kinesis, and Salesforce within a FedRAMP High (IL4) AWS GovCloud environment. This role develops Lambda functions, configures real-time data pipelines, builds Salesforce integrations, and ensures seamless data flow across all four AI capabilities.

• Develop and maintain AWS Lambda functions that orchestrate AI inference calls to Bedrock Agents, process Contact Lens transcript streams, and write structured data to Salesforce
• Build and optimize the real-time data pipeline from Amazon Connect through Kinesis to downstream consumers (Bedrock, Salesforce, Verint, QuickSight)
• Extend the existing Lambda-to-Salesforce integration from post-call writes to near-real-time delivery during live calls for the AI Coaching capability
• Implement Salesforce Platform Events or Streaming API integrations to push coaching prompts to agents in real time
• Develop the Lightning Web Component (LWC) that renders AI coaching prompts within the agent’s Salesforce workspace
• Configure Amazon Lex bot intents, slot types, and fulfillment logic for the IVR Call Taking virtual agent
• Build the post-call summarization pipeline: Contact Lens transcript → Bedrock inference → Guardrails validation → Salesforce case record write
• Integrate AI-generated summaries, call metadata, and quality scores with Verint for quality management alignment
• Configure CloudWatch alarms, anomaly detection for call reason spike detection, and operational monitoring dashboards
• Implement infrastructure-as-code using CloudFormation or CDK for all new AWS resources
• Follow DevSecOps practices: code version control in CodeCommit, automated unit testing, security-focused code reviews, and CAB-approved deployment processes via ServiceNow
• Collaborate with the Security Engineer to ensure all integrations enforce TLS 1.2/1.3 encryption, IAM least-privilege access, and SIEM-compatible logging

Qualifications

• 4+ years of experience developing serverless applications on AWS (Lambda, API Gateway, Kinesis, S3, DynamoDB, CloudWatch)
• Strong proficiency in Python and/or Node.js for Lambda function development
• Hands-on experience with Amazon Connect contact flows, Amazon Lex bot configuration, and Contact Lens integration
• Experience building integrations with Salesforce (REST/SOAP APIs, Platform Events, Streaming API, or Salesforce Connect)
• Familiarity with Salesforce Lightning Web Component (LWC) development or willingness to ramp quickly
• Experience with real-time streaming architectures using Amazon Kinesis (Data Streams and/or Firehose)
• Proficiency with infrastructure-as-code (CloudFormation, CDK, or Terraform) for AWS resource provisioning
• Understanding of CI/CD pipelines and DevSecOps practices (CodeCommit, CodePipeline, CodeBuild, or equivalent)
• Knowledge of IAM policy design, VPC networking, and security best practices in AWS GovCloud
• Experience with FedRAMP, NIST 800-53, or equivalent federal compliance frameworks
• Bachelor’s degree in Computer Science, Software Engineering, or related field (or equivalent experience)

Preferred Qualifications

• AWS certifications: Solutions Architect – Associate/Professional, Developer – Associate, or DevOps Engineer
• Experience with Amazon Bedrock API integration and AI/ML inference pipelines
• Prior work in FedRAMP High or IL4/IL5 AWS GovCloud environments
• Familiarity with Amazon QuickSight for dashboard development
• Experience with Verint workforce management or quality management integrations
• Healthcare domain experience (HIPAA compliance, PHI handling, TRICARE)
• Experience with change management processes (ServiceNow, CAB approvals)

Company Description

Driven by Innovation and built on Trust, rockITdata is a unique SDVOSB services company that partners with leading commercial healthcare/life sciences organizations on cutting edge innovations - think AI, automation and data transformation.

rockITdata is an equal opportunity employer and is committed to non-discrimination in all employment practices and decisions.