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Role Description

The ServiceNow Risk Products Owner leads the development, configuration, integration, and operational support of ServiceNow IRM (Integrated Risk Management), GRC (Governance, Risk & Compliance), and TPRM (Third‑Party Risk Management) modules. Partnering closely with Risk, Compliance, Security, IT Operations, and business stakeholders, this role delivers scalable, automated, and compliant ServiceNow solutions that advance enterprise risk management and service delivery objectives.

The ideal candidate is a hands‑on ServiceNow developer with deep platform expertise, a record of implementing risk‑centric workflows, and a passion for automation, data quality, and continuous improvement.

• Collaborate with Risk and business stakeholders to refine and prioritize new demand.
• Own the backlog and oversee the full development lifecycle for user stories—from definition to release.
• Guide developers on platform standards and leading coding practices to ensure quality and maintainability.
• Stay current on ServiceNow release features; assess impact and review enablement plans with stakeholders.
• Triage, investigate, and resolve issues in alignment with enterprise SLAs, driving root‑cause fixes and continuous improvement.

Qualifications

• 7+ years of relevant experience demonstrating the following:
• Proven experience as a Product Owner/Product Manager for ServiceNow IRM and/or TPRM, owning vision, roadmap, and backlog end‑to‑end for a mission‑critical domain.
• Strong functional knowledge of ServiceNow IRM (Risk Management, Policy & Compliance, Issues Management, Audit Management) and Third‑Party Risk workflows.
• Hands‑on ability to translate risk, compliance, audit, security, and vendor risk requirements into epics, features, and user stories, aligned to out‑of‑the‑box capabilities and guardrails.
• Close partnership with ServiceNow developers/architects on configuration decisions while maintaining a product (not project) mindset.
• Familiarity with regulatory/risk frameworks that drive IRM/TPRM implementations (e.g., SOX, SOC, HIPAA, GDPR, operational resilience, vendor cybersecurity risk).

Preferred Qualifications

• ServiceNow CSA and/or ServiceNow Certified Implementation Specialist – IRM or TPRM
• Experience supporting highly regulated environments (healthcare, financial services, insurance, or large enterprise risk programs)
• Micro‑certifications in ServiceNow AI, ITSM, ITOM, CMDB, or related disciplines

Education

• Bachelor’s degree from accredited university or equivalent work experience (HS diploma + 4 years relevant experience).

Pay Range

The typical pay range for this role is: $118,450.00 - $260,590.00. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.

Benefits

• Affordable medical plan options
• 401(k) plan (including matching company contributions)
• Employee stock purchase plan
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.