This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

We are seeking an experienced Senior Salesforce Administrator to lead complex client engagements, mentor junior team members, and act as a trusted technical advisor across our client portfolio. In this role, you will design and deliver sophisticated Salesforce solutions across multiple clouds and product areas while driving best practices across the team.

This role is ideal for a hands-on practitioner who is equally comfortable working directly within a Salesforce org as they are presenting strategic recommendations to client stakeholders and leadership teams.

This is a full-time, fully remote position. Candidates must be available to work during Eastern Time business hours (Monday to Friday, 9:00 AM – 5:00 PM ET).

Key Responsibilities

• Lead end-to-end Salesforce implementations and optimisation engagements for mid-market and enterprise clients
• Architect scalable solutions across Sales Cloud, Service Cloud, Experience Cloud, and related products, balancing declarative and programmatic approaches
• Conduct discovery workshops, solution design sessions, and technical requirement gathering with client stakeholders
• Design and build advanced automation using Flow Builder (including screen flows, scheduled flows, and autolaunched flows), replacing legacy Process Builder and Workflow Rules
• Manage complex data architecture including custom object modelling, junction objects, and large-scale data migrations
• Perform org health audits and technical debt assessments, producing prioritised remediation roadmaps for clients
• Oversee sandbox strategy, release management, and change set or CI/CD-based deployments
• Mentor and technically guide junior and mid-level Salesforce Administrators on the team
• Collaborate with Salesforce developers on requirements that exceed declarative capabilities, providing clear handoff documentation
• Serve as the senior escalation point for complex support issues and environment incidents
• Maintain strong client relationships, participating in regular business reviews and proactively identifying expansion opportunities
• Contribute to internal knowledge base, playbooks, and team training initiatives

Qualifications

• Salesforce Certified Administrator (ADM-201) — required
• Salesforce Certified Advanced Administrator — required (candidate profile: 6x Salesforce Certified)
• 4+ years of Salesforce administration experience, including at least 2 years in a senior or lead capacity
• Demonstrated experience delivering complex, multi-phase Salesforce projects from discovery through to go-live
• Deep expertise in Flow Builder, Approval Processes, and the full Salesforce automation stack; proficiency in Reports, Dashboards, and custom SOQL queries
• Strong understanding of integration concepts (REST/SOAP APIs, middleware platforms, connected apps); hands-on experience with Data Loader, Workbench, and data migration and synchronisation projects
• Proven ability to manage multiple concurrent client accounts and shifting priorities
• Excellent client-facing communication and presentation skills; demonstrated strengths in stakeholder collaboration, change management, requirements elicitation, user training, and process improvement
• Experience with Salesforce data governance, data quality management, and large-scale data migrations

Preferred Qualifications

• Experience in a similar role or industry, demonstrating a capacity to contribute immediately to our team's goals
• Proficiency with the relevant tools and technologies, allowing seamless integration into our existing workflows
• Strong analytical and problem-solving skills, enabling the candidate to tackle challenges with creativity and critical thinking
• Exceptional communication abilities, fostering effective collaboration within a diverse team and across various departments
• A track record of successful project management, showcasing the ability to meet deadlines and manage multiple priorities efficiently

Nice-to-Have

• Additional certifications such as Platform App Builder, CPQ Specialist, Service Cloud Consultant, or Sales Cloud Consultant
• Familiarity with the broader Salesforce ecosystem toolset, including Conga (document automation), Salesforce Inspector, and Workbench; experience with sales intelligence tools such as LinkedIn Sales Navigator and ZoomInfo is a plus
• Experience working with project and ITSM tools such as JIRA and ServiceNow in a delivery or support context
• Experience with Salesforce CPQ, Revenue Cloud, Marketing Cloud, or Field Service Lightning
• Familiarity with DevOps tools such as Gearset, Copado, or GitHub Actions for Salesforce deployments
• Exposure to Apex, SOQL, and Lightning Web Components — sufficient to review code and collaborate effectively with developers
• Background in a Salesforce consulting partner or managed services organisation
• Familiarity with HubSpot CRM administration (Marketing Hub, Sales Hub, or Service Hub) is a nice-to-have, particularly for client engagements involving multi-platform CRM environments or Salesforce-HubSpot migrations