The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

COBRA Trainer, Quality Assurance Coordinator

QA EngineerQA EngineerFull TimeRemoteTeam 10,001+Since 1982H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

9 days ago

Salary

$20 - $30 / hour

High School2 yrs expEnglish

Job Description

• Lead onboarding and ongoing development of COBRA Specialists through structured training, progress tracking, and readiness validation. • Conduct regular quality audits, identify trends, and partner with leadership to drive continuous improvement. • Translate regulatory and procedural updates into clear documentation and targeted training sessions. • Maintain and enhance the COBRA procedure platform to ensure accuracy and usability. • Prepare and distribute audit insights and monthly quality reports to support coaching and workflow decisions. • Collaborate closely with the Senior COBRA Trainer/QA Coordinator and Team Leader to meet training and quality goals. • Support special projects and, as needed, manage a limited block of COBRA accounts. • Contribute reliably to daily workflow with professionalism and accountability.

Job Requirements

  • Minimum of 2 years of experience in COBRA administration, benefits eligibility, or related health benefits operations
  • Strong knowledge of COBRA regulations and working familiarity with HIPAA requirements
  • Ability to train, coach, and communicate complex information clearly
  • High attention to detail with strong auditing and analytical skills
  • Proficiency with Windows-based systems and Microsoft Word and Excel
  • High school diploma or GED required.
  • Experience in training, quality assurance, or mentoring roles (preferred)
  • COBRA certification or willingness to complete certification within the first six months (preferred)
  • Experience in a regulated, service-focused environment (preferred)
  • Associate or bachelor’s degree in a related field (preferred)

Benefits

  • Medical
  • Vision
  • Dental
  • Well-being and behavioral health programs
  • 401(k)
  • Company paid life insurance
  • Tuition reimbursement
  • At least 18 days of paid time off per year
  • Paid holidays

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