Ambassador Programs Associate 

Location: Remote [East Coast Working Hours Required]

Department: Member Experience 

Employment Type: Full-Time

Minimum Experience: Entry-level

Compensation: $60k - 65k plus benefits

About Pavilion

Pavilion began as a bold experiment to solve a personal problem. In the early 2010s, founder Sam Jacobs realized that the higher he climbed in go-to-market leadership, the lonelier the journey became. Those peer conversations—equal parts therapy, strategy, and camaraderie—sparked a global community of GTM professionals united by shared learning and support.

Today, Pavilion serves nearly 10,000 members worldwide with industry-leading retention and profitability. At over $10M ARR, the brand is synonymous with excellence in GTM leadership. A critical focus for our next chapter is ensuring every member realizes value early, stays deeply engaged, and chooses to renew because Pavilion is essential to their growth.

Position Overview

Pavilion is seeking a highly organized, detail-oriented Ambassador Programs Associate to join our Member Experience team. This role serves as the operational backbone of our Ambassador ecosystem, supporting internal stakeholders and community leaders by owning the planning, coordination, and administration that keep programs running smoothly. Event operations are a core focus, alongside broader ambassador enablement work including day-to-day support, communications, toolkits and resources, tracking and reporting, and systems upkeep.

The ideal candidate thrives in a fast-paced environment, enjoys building and running repeatable processes, and can juggle multiple logistics-heavy priorities with precision. This is an execution-oriented role offering broad cross-functional exposure, a high degree of ownership, and ample room for creativity and growth as programs evolve. 

Key Responsibilities

1) Event Operations & Administration 

• Coordinate end-to-end logistics for Pavilion community events including venue sourcing support, scheduling, documentation, and day-of readiness.
• Manage operational workflows for events (event pages, invite list creation, RSVP and waitlist management, attendee tracking, etc.) and ensure event details are accurately captured and managed across Pavilion systems.
• Serve as a logistics point of contact for event hosts, sponsors and attendees.

2) Ambassador Program Operations 

• Provide operational support across Ambassador programs including maintaining and building enablement materials, executing core workflows, and iterating processes as programs scale and needs change.
• Maintain organized program documentation (SOPs, checklists, timelines, and “how we run this” resources) so execution is repeatable and resilient.
• Own Ambassador budget management, reimbursements and payroll process.

3) Community Ambassador & Cross-Functional Support 

• Serve as the primary day-to-day point of contact for Community Ambassadors, providing responsive operational support (troubleshooting, orientation, event/program questions, etc.), triaging and resolving requests where possible, escalating as needed, and tracking issues through to completion.
• Maintain and continuously improve ambassador-facing guidance (FAQs, quick-start resources, “how-to” documentation) to reduce repeat questions and enable self-serve support.
• Serve as the primary operational contact for internal, cross-functional partners with ambassador-program questions or support needs. 

4) Reporting & Systems Management 

• Maintain and iteratively improve the “source of truth” for Ambassador and program data ensuring accuracy, consistency, and clear definitions across trackers and reporting outputs.
• Manage basic systems administration tasks for Ambassador programs.
• Support workflows and automations (e.g., integrations, reminders, data syncs) by monitoring for issues, troubleshooting, and proposing improvements to reduce manual work.
• Track operational metrics (event/program performance, budget adherence, Ambassador activity, Chapter metrics, etc. ) and build recurring reporting (weekly/monthly dashboards, rollups, and summaries) to surface program health, engagement trends, and operational friction. 
• Collect and synthesize feedback (NPS responses, post-event surveys, ambassador feedback loops) and ensure insights are captured, shared, and reflected in program updates.
  
  

Qualifications & Experience

• 1–3 years in program coordination, event operations, or operations/admin support (community or B2B experience a plus).
• Exceptionally well organized and operationally disciplined, with the ability to manage multiple concurrent, logistics-heavy workstreams with sharp attention to detail.
  
• Demonstrated ability to serve as a primary point of contact for stakeholder support, including triage, issue resolution, escalation, and reliable follow-through.
  
• Strong written and verbal communication skills, with experience producing polished, on brand communications and materials.
• Experience with data management and building/maintaining recurring reports.
  
• Eager to learn and adopt new systems quickly; familiarity with CRM/community tools (HubSpot, Hivebrite, Salesforce) is a plus.
• Natural self-starter who views ambiguity as opportunity.
• Bachelor’s degree preferred.

Why Join Pavilion

• Be part of a mission-driven organization that prioritizes the professional growth and success of its members above all.
• Engage with and gain insights from members, some of the brightest operators and executives in their space, that will propel your own career forward.
• Be part of a collaborative team that prides itself in putting kindness first 
• Enjoy the flexibility of a fully remote role, with a distributed team that values autonomy, trust, and outcomes over face time.
• Springboard from a role designed to evolve and expand over time, with the freedom to raise your hand, take ownership, and shape your path forward.
• See our benefits for more! 

Why Join Pavilion

You’ll be part of a mission-driven organization that connects and empowers the next generation of business leaders. Pavilion offers a collaborative, growth-oriented environment with opportunities to take ownership, innovate in event operations, and contribute directly to the experiences that define our community.

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