B-Stock Solutions

The leading B2B marketplace for excess merchandise

Credit & Collections Representative

CollectionsCollectionsFull TimeRemoteTeam 51-200H1B No SponsorCompany SiteLinkedIn

Location

Utah

Posted

7 days ago

Salary

$26 - $32 / hour

High School5 yrs expEnglishERP

Job Description

• Execute outbound collections efforts to resolve past-due balances in a professional and timely manner. • Respond to inbound payment inquiries and customer account issues using systems such as NetSuite, Salesforce, Slack, and related tools. • Apply and reconcile payments across multiple platforms (Stripe, ACH, wires, Plastiq, Net Terms), resolving short payments, unapplied balances, failed transactions, and discrepancies. • Investigate and resolve chargebacks, disputes, and payment processing issues. • Manage order cancellations, refunds, and bid blocking/unblocking in accordance with company policy. • Maintain accurate AR aging and detailed documentation of collection activity and account adjustments. • Monitor customer payment behavior and AR aging to identify delinquent or high-risk accounts. • Conduct credit reviews for new and existing customers using tools such as Dun & Bradstreet and internal financial data. • Recommend credit holds, payment restrictions, or term adjustments in accordance with company guidelines. • Support credit approval workflows and documentation requirements. • Maintain compliance with financial controls and audit standards. • Analyze aging reports, payment activity, and dispute trends to identify patterns, root causes, and opportunities to improve collections performance. • Support resolution of complex, high-value, or sensitive accounts in partnership with leadership and cross-functional teams. • Assist with large-balance or high-risk customer cases by providing account analysis, documentation, and payment history insights. • Track delinquency trends, recovery performance, and financial risk exposure to support team reporting. • Contribute to collections performance reporting and maintain audit-ready documentation for account adjustments and credit-related decisions. • Identify recurring payment issues and share insights to support process improvements and risk mitigation efforts. • Prioritize workload effectively using Salesforce and other internal systems. • Partner cross-functionally with Sales, Customer Success, and Finance to resolve payment issues and improve customer experience.

Job Requirements

  • 5+ years of experience in Credit & Collections, Accounts Receivable, or related financial operations.
  • High school diploma, GED, or equivalent required.
  • Experience managing collections and payment recovery across multiple payment platforms (Stripe, ACH, wires, Net Terms, or similar).
  • Experience applying and reconciling customer payments and resolving account discrepancies.
  • Experience conducting credit reviews and assessing customer payment risk.
  • Experience working with ERP and CRM systems (NetSuite, Salesforce, or similar).
  • Proficiency in Microsoft Excel and Google Sheets, including pivot tables and formulas.
  • Strong analytical, organizational, and problem-solving skills.
  • Excellent written, verbal, and interpersonal communication skills.
  • Ability to manage multiple priorities independently while collaborating across teams.

Benefits

  • Competitive compensation packages, including bonus and options
  • Medical, Dental, and Vision benefits
  • Paid Time Off, telecommuting, and matching 401(K)
  • Support for continuing education
  • Team offsites, social events, and extracurricular activities are a staple
  • Snacks, drinks, and the occasional box of donuts

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