Best-in-class revenue management software for the short-term rental industry. DARM 2021 "Innovation of the Year"
Partnership Support Engineer
Location
United States
Posted
7 days ago
Salary
$136K - $152K / year
Job Description
Job Requirements
- 2–4+ years of experience in a technical support, QA engineering, or software engineering or technical project management role.
- Strong debugging skills across APIs, integrations, and web applications.
- Experience with programming (ideally Ruby on Rails) to automate tasks and build internal tools.
- Experience with SQL or ORMs (ideally Active Record) to interact with data
- Familiarity with REST APIs, webhooks, and third-party integrations.
- Experience working with external technical stakeholders
- Comfort navigating ambiguity across multiple systems you do not control
- Ability to analyze distributed failures across APIs, webhooks, queues, and data pipelines
- Experience reading third-party documentation and diagnosing integration mismatches
- Familiarity with SLAs, incident communication, and cross-company coordination
- Familiarity with Datadog for analyzing metrics is a plus
- Experience handling incidents involving external stakeholders
- Comfort communicating during production issues or degraded service
- Ability to reason about complex distributed systems and failure modes
- Experience troubleshooting data synchronization or event-driven systems
- Bonus: Experience supporting B2B SaaS integrations or developer platforms
Benefits
- Competitive salary, cash bonus potential and equity
- Full medical, dental, and vision benefits for each US employee
- Fidelity 401k available for each US employee
- Unlimited PTO
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