• Provide exceptional customer service while demonstrating product and industry knowledge, communicating with our users across several channels – email, chat, and social media • Respond to user complaints, requests, and inquiries in a professional and timely manner, practicing conflict resolution abilities and effective communication skills • Assist Regulatory Operations, Compliance, and other internal teams with ad hoc requests and additional fraud reviews as needed • Support the interdepartmental (Operations, Fraud) needs as it pertains to user interactions and our DFS product • Review player deposit and withdrawal transactions for potential fraud to ensure accounts are correctly maintained