The role involves leading and developing a team of Customer Success Managers across APAC markets, focusing on performance against retention and growth targets, while also managing a portfolio of strategic enterprise customers as a player-coach. Responsibilities include driving onboarding, adoption, mitigating churn risk, and influencing product improvements through customer insights.

The Engagement Manager executes industry-leading medical device B2C sales by applying complex sales techniques to drive territory strategy and achieve yearly sales revenue targets across Chicago, Nebraska, and South Dakota. Key duties involve implementing local consumer marketing, nurturing candidates, managing volunteers, and educating professional partners on Company products.

The Engagement Manager is responsible for executing industry-leading medical device B2C sales by applying complex sales techniques to drive territory strategy and achieve yearly sales revenue targets. Key duties involve acting as a product expert for candidates and partners, implementing local consumer marketing strategies, and managing candidate communication and educational events.

This role supports care management activities by interacting with members telephonically or via home visits to ensure services are delivered by providers and continuity of care is achieved. Responsibilities include coordinating care activities based on the service plan, communicating with care managers and practitioners, and documenting member records in accordance with regulatory requirements.