• Identify, map, measure, analyze and improve routine to moderately complex clinical and business processes • Perform current and future workflow analysis and map out critical business processes using business process reengineering techniques • Prepare documentation for business requirements by using case diagrams, data flow diagrams, data models, and object models • Translate user requirements into functional and technical design specifications • Develop test plans, test cases, and test scripts to validate performance of all functions • Provide client and support training through the development of training materials • Communicate project status and upgrades to clinic users • Assist with support and troubleshooting as needed