• The Associate Account Manager is responsible for proactively maintaining and retaining relationships with existing customers. • Making outbound calls and receiving inbound calls to retain business. • Increasing the level of penetration in existing customer base by selling the full suite of Republic Services products. • Effectively maintains and retains existing customers by proactively reaching out to them on a daily basis. • Develops and maintains a thorough knowledge of the Company’s available services and pricing structures. • Performs contractual re-signs on existing customers to extend relationships and increase profitability. • Responds to cancellation requests in alignment with the established escalation policy. • Proactively communicates with customers in support of company pricing initiatives. • Utilizes Salesforce on a daily basis to schedule and document all activities.