• Direct and manage the operations of an Underwriting unit through the recruitment, selection, training, development, motivation, and salary administration of underwriter staff. • Oversee/coordinate division workflow and manage Underwriting projects, customer service initiatives, work efforts and risk analysis of underwriters. • Participate, coordinate, or independently lead complex projects to include major system and process improvement initiatives in the Underwriting Department. • Serve as communication liaison/resource, providing technical problem resolution with field management, agents, company management, other companies, and insurance departments regarding underwriting concerns and issues. • Develop, implement, and monitor customer service standards for agency-level staff. • Plan, direct, and coordinate the activities of an Underwriting unit - maintaining departmental service standards and objectives with favorable mortality experience and persistence at the lowest possible net cost. • Supervise and direct the work activities and risk analysis of underwriters. • Perform all aspects of performance management and career development through goal setting, ongoing assessment, and coaching. • Responsible for the development of underwriters through the referral process, individual instruction, case audits, and classroom instruction. • Develop, implement, and monitor customer service standards for the Field Force. • Initiate communication to address and resolve technical problems with field management. • Recommend and implement improved service strategies/standards to address work efficiencies.