WEX

Simplifying the business of running a business.

Senior Director, Merchant Services

DirectorDirectorFull TimeRemoteTeam 5,001-10,000Since 1983H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

47 days ago

Salary

$206.5K - $231.4K / year

Bachelor Degree10 yrs expEnglish

Job Description

• Identify and capture incremental revenue opportunities by expanding fuel and non-fuel product acceptance among underutilized merchant sites • Drive the evolution of technical integration standards, including APIs, network configurations, and non-persistent port setups • Oversee the end-to-end merchant journey—from initial sales engagement, agreement creation to technical certification • Act as the primary liaison between Sales, Engineering, Legal, Operations, Authorization Gateway, Network Operations and Finance • Shape compliance standards for card sales, ensuring frictionless authorization and data validation in collaboration with POS providers and Networks • Direct the management of SSVR settings, firewall/VPN configurations (Aviatrix), and error-handling protocols • Serve as a trusted advisor, presenting WEX’s value proposition to executive-level stakeholders and resolving complex customer inquiries • Hire, train, and equip business development and technical onboarding professionals with tools like Jira to manage complex project pipelines

Job Requirements

  • Bachelor of Business, Technical or Equivalent Management Degree
  • 10+ Years of Technical Experience
  • 10+ Years of Contract Negotiation Experience
  • 10+ Years of Leadership Experience
  • 10+ Years of Technical Proficiency: Demonstrated experience in payments/fintech environments, specifically with merchant onboarding, APIs, and network configurations

Benefits

  • health, dental and vision insurances
  • retirement savings plan
  • paid time off
  • health savings account
  • flexible spending accounts
  • life insurance
  • disability insurance
  • tuition reimbursement

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