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Role Description

We are currently seeking a dynamic and results-driven Customer Development Manager to lead and develop a team of Customer Development Representatives at Foundation Building Materials. This role is responsible for driving revenue growth through coaching, performance management, and strategic execution of inside sales initiatives.

• Serve as a player-coach, focused on developing team capabilities through regular one-on-one meetings, call monitoring, pipeline reviews, skills training, and performance feedback.
• Requires strong leadership, analytical thinking, and the ability to foster a high-performance culture while ensuring exceptional customer engagement across the building materials industry.
• The ideal candidate thrives in a fast-paced environment, demonstrates a passion for developing people, and possesses a strong understanding of inside sales processes, CRM systems, and revenue-generating activities.

Qualifications

• High school diploma or equivalent required; Bachelor’s degree in Business, Marketing, or a related field preferred
• Minimum of 5–7 years of inside sales or customer-facing experience, with at least 2–3 years in a leadership or supervisory role
• Proven track record of driving team performance and revenue growth
• Strong coaching and mentoring skills with experience developing high-performing sales teams
• Proficiency with CRM systems, sales analytics tools, and performance dashboards
• Excellent communication, leadership, and interpersonal skills
• Strong organizational and time management abilities with attention to detail
• Ability to analyze data and translate insights into actionable strategies
• Results-oriented with the ability to manage multiple priorities in a fast-paced environment

Requirements

• Lead, coach, and develop a team of 10–12 Customer Development Representatives to achieve individual and team performance goals
• Conduct regular one-on-one meetings focused on performance, skill development, and career growth
• Monitor calls and digital interactions, providing actionable feedback to improve effectiveness and customer experience
• Facilitate team meetings, training sessions, and role-playing exercises to strengthen selling skills and product knowledge
• Foster a culture of accountability, collaboration, and continuous improvement
• Identify performance gaps and implement targeted coaching plans
• Drive team achievement of monthly, quarterly, and annual revenue targets
• Ensure consistent outbound activity levels, pipeline generation, and opportunity progression
• Partner with regional leadership to align team objectives with company growth strategies
• Support complex sales opportunities and assist with pricing, negotiations, and customer escalations when necessary
• Promote cross-selling and increased category penetration within existing accounts
• Review team pipelines regularly to ensure healthy opportunity flow and accurate forecasting
• Establish activity benchmarks and KPI standards for calls, emails, meetings, and conversions
• Utilize CRM data to monitor performance trends and identify areas for improvement
• Ensure accurate and timely documentation of customer interactions and sales activities
• Ensure the team delivers a consistent, high-quality customer experience across all interactions
• Collaborate with outside sales teams, product specialists, operations, and marketing to support customer needs
• Resolve complex customer issues and remove barriers to sales success
• Serve as an escalation point for key accounts and sensitive situations
• Recruit, onboard, and train new team members in partnership with HR and sales leadership
• Develop structured onboarding plans to accelerate ramp-up time for new hires
• Conduct performance evaluations and provide ongoing developmental feedback
• Maintain team morale and engagement through recognition and career development opportunities
• Ensure adherence to company policies, procedures, and ethical standards
• Analyze KPI dashboards, activity metrics, and revenue reports to drive decision-making
• Identify trends, risks, and opportunities within territories and customer segments
• Recommend process improvements to enhance productivity and effectiveness
• Provide regular performance updates and strategic insights to senior leadership
• Perform other duties as assigned to support customer development and corporate objectives

Benefits

• Medical
• Dental
• Vision
• HSA/FSA plans
• Voluntary Life and Accidental Death & Dismemberment (AD&D) Insurance
• Critical Illness, Hospital Indemnity, and Accident Coverage
• Legal Insurance Plan
• Paid Time Off & Paid Holidays
• 401(k) plan with company match