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Role Description

Our Negotiations Specialists play a key role in the success of our clients becoming free of debt. Working on behalf of clients, you will coordinate efforts to help negotiate delinquent accounts for the best possible savings. The ideal candidate will excel in communication and relationship-building with external partners, driving successful outcomes for both our clients and our business. This position offers a unique and rewarding opportunity to make a meaningful impact.

• Establish and maintain strong relationships with external partners to effectively negotiate delinquent accounts on behalf of clients.
• Oversee client finances, providing guidance and determining the best strategies for addressing client inquiries and requests.
• Utilize various tools and resources to consolidate common debts from multiple clients, enhancing negotiation leverage with agencies.
• Demonstrate excellent time management and multitasking skills to efficiently manage account queues.
• Consistently exhibit a genuine passion for helping others, with a strong focus on meeting clients' needs.
• Participate in additional duties and special projects as required.

Qualifications

• Bachelor’s degree in a relevant field (e.g., Business Administration, Finance, Banking, Actuarial Science) is preferred.
• Exceptional communication skills, including listening, verbal, and written abilities.
• Ability to thrive in a fast-paced environment.
• Strong commitment to teamwork, collaboration, and fostering an inclusive environment.
• A deep passion for assisting others, with a client-focused approach.
• Proficiency in technology; experience with Salesforce or similar CRM systems is a plus.

Requirements

• The base salary range represents the anticipated salary range for this position. The actual base salary offered within the range will depend on numerous factors including the individual’s skills, experience, performance, and the location where work is performed.
• In addition to base salary, this position qualifies for commission. Negotiation Specialists earn a monthly commission based on the amount of debt negotiated subject to the terms outlined in the company's commission plan.
• Full-time employees hired into this position are eligible for health care benefits.

Benefits

• Considerable employer contributions for health, dental, and vision programs.
• Generous PTO, paid holidays, and paid parental leave.
• 401(k) matching program.
• Merit advancement opportunities.
• Career development & training.
• Team spirit and culture that cultivates an environment of community, connection, and belonging.