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Role Description

This role offers a high-impact opportunity to lead client strategy and account management for a portfolio of key clients within a dynamic, growth-driven environment. You will act as the strategic and trusted advisor to senior client stakeholders, driving business growth while ensuring the delivery of innovative, high-quality solutions.

• Partner with senior clients to develop annual strategies, monitor business goals, and identify growth opportunities.
• Lead recurring meetings with client leadership, driving conversations around industry trends, new initiatives, and strategic priorities.
• Ensure high client satisfaction, retention, and revenue growth, acting as a point of escalation to resolve issues efficiently.
• Drive new business opportunities, pitches, and proposals in collaboration with leadership and growth teams.
• Oversee client revenue and profitability, monitor budgets, manage out-of-pocket funds, and track scope management.
• Author SOWs, amendments, and support contract negotiations while ensuring alignment with commercial agreements.
• Proactively identify cross-sell and upsell opportunities to enhance client outcomes and organic revenue growth.
• Lead, mentor, and inspire teams, ensuring high performance, employee retention, and professional development.
• Collaborate with creative, media, technology, and data teams to deliver strategies and solutions that elevate client businesses.

Qualifications

• 12+ years of experience in agency or client-facing roles, managing large accounts and multi-service retainers.
• Proven ability to manage complex campaigns, including organic and paid social, content production, and budgets.
• Demonstrated experience leading teams of 10+ people, with strong delegation and coordination skills across multiple projects.
• Advanced client relationship management, including experience working directly with directors, VPs, and C-level stakeholders.
• Strong problem-solving skills and the ability to develop strategic insights from complex data.
• Expertise in campaign planning, scope management, financial monitoring, and contract negotiation.
• Excellent communication, leadership, and interpersonal skills, with a collaborative and results-oriented mindset.
• Experience in social-first campaigns and automotive client portfolios is preferred.

Benefits

• Competitive salary range: $152,400—$190,000 USD.
• Healthcare, dental, and vision coverage.
• 401(k) plan with matching contributions.
• Paid time off and company holidays.
• Parental leave programs.
• Remote-friendly work environment.
• Inclusive, collaborative, and high-performance culture that values innovation and creativity.
• Opportunities for professional growth and development within a purpose-driven organization.