• Own and drive strategic account plans focused on adoption milestones, usage expansion, and revenue growth in a land-and-expand model. • Partner with internal technical teams to help customers design and optimize workflows for production-grade AI systems. • Own end-to-end customers outcomes and value from Union. Guide customers through onboarding and integration, troubleshoot challenges, drive product utilization, and provide timely, effective expertise to resolve complex issues. • Translate real-world challenges from customer environments into actionable feedback for our product and engineering teams. • Track customer health, identify signs of friction or opportunity, and develop engagement strategies across both technical and executive stakeholders. • Drive renewals and commercial growth by aligning our product capabilities with evolving customer needs and identifying upsell or cross-sell pathways. • Facilitate technical enablement content creation—reference architectures, debugging guides, cookbooks, and tutorials—to scale your impact. • Lead customer touchpoints such as roadmap sessions, architecture reviews, QBRs, and executive briefings to ensure we remain aligned with customer goals and value realization. • Serve as the internal voice of the customer in planning, prioritization, and go-to-market alignment.