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Role Description

This role is critical in managing and resolving chargebacks, deductions, and customer claims within a high-volume pharmaceutical distribution environment. The Chargeback Analyst ensures the accuracy of revenue reporting, validates claims, and drives timely resolution of discrepancies. You will collaborate cross-functionally with internal teams and external customers, identify trends, and recommend process improvements to prevent future chargebacks. This fully remote position allows for independent work while contributing to a fast-paced, dynamic team environment.

• Review, analyze, and reconcile chargebacks, deductions, and customer claims related to pricing, freight, shortages, and promotional allowances.
• Validate chargeback data against contracts and internal records, disputing or confirming claims as needed.
• Collaborate with internal teams and customer service to research and resolve discrepancies efficiently.
• Communicate directly with external customers to gather documentation and clarify claims.
• Maintain accurate documentation of deductions, resolutions, and communications for reporting and audit purposes.
• Identify recurring issues and trends in chargebacks, recommending improvements to processes and policies.
• Support month-end closing activities, including accruals, reconciliations, and reporting.

Qualifications

• Bachelor’s degree in Business, Finance, or related field, or equivalent combination of education and experience.
• Minimum of 2 years’ experience in chargebacks, deductions, or accounts receivable within a pharmaceutical or 3PL distribution environment.
• Familiarity with trade promotions, distributor pricing agreements, and customer compliance programs in the pharmaceutical industry.
• Proficiency with ERP software (e.g., Oracle, NetSuite, D365) and chargeback platforms (e.g., Relasoft, Model N).
• Strong analytical and problem-solving skills with excellent attention to detail.
• Effective communication and interpersonal skills for interacting with internal teams and external clients.
• Ability to manage multiple priorities independently in a fast-paced, remote environment.
• Knowledge of EDI systems, pricing logic, and revenue leakage analysis is a plus.

Benefits

• Competitive salary and total rewards package.
• Comprehensive healthcare, dental, and vision coverage.
• Retirement savings plans with company match (401k).
• Paid time off including vacation, personal, and sick leave.
• Flexible remote work environment.
• Professional development opportunities and career growth support.
• Inclusive, team-oriented culture emphasizing collaboration and continuous improvement.