• Own the Live Operations Program • Lead the planning and execution of Courtyard’s LiveOps calendar, including thematic packs, seasonal launches and weekly platform event quests. • Ensure a consistent cadence of engaging in-platform experiences that drive engagement, retention and GMV growth. • Manage the operating rhythm for LiveOps, including planning cycles, launch readiness reviews, risk assessments and post launch retrospectives. • Own the launch process, this includes setting up the events on platform, asset uploads and ensuring set up is bulletproof to go live. • Monitor competitor launches, events and industry trends. • Bring new ideas and inspiration for thematic pack releases, tooling improvements and promotional moments that keep the platform fresh. • Coordinate closely with Engineering, Creatives, Product Marketing, Inventory, and Data teams to ensure new events and experiences launch smoothly across web and mobile. • Manage real-time operational issues and maintain calm execution during high-stake launches. • Build Scalable Live Ops Systems • Work closely with the Inventory & Sourcing team to align on supply, pricing and product mix for upcoming launches. • Collaborate with Marketing teams to align UA, CRM, Social and Community activations around key live moments. • Partner with the Creative Services team to ensure all event visuals, assets are delivered on time. • Measure Performance & Optimize • Work with the Data & Analytics team to evaluate event performance across GMV, revenue, engagement, retention and conversion metrics. • Identify insights from event performance and recommend improvements to future launches. • Run experiments and A/B tests to improve on-platform event performance and customer engagement.