This role involves being the first point of contact for customers and agents, addressing inquiries related to insurance coverage, rates, billing, and policy reviews through phone, chat, and email. Representatives must deliver exceptional customer service while interpreting policy information and making appropriate recommendations within compliance guidelines.

The role involves providing customer service support primarily through handling inbound and outbound calls, resolving customer inquiries using established processes, and accurately documenting all interactions. Individuals must maintain required performance standards throughout the certification and production phases.

The primary duties involve answering incoming calls from prospective guests and travel agents to assist with booking new reservations or updating prior requests. Additionally, the role requires handling all general questions or inquiries related to the hotel services.

Contractors will manage inbound and outbound customer interactions, delivering professional, solution-focused support to nationally recognized brands. This includes accurately documenting customer conversations and ensuring adherence to established attendance, quality, and performance standards.