• Utilize Associate KPI data, and real-time interaction observations to build customized, behavior-based coaching plans for each team member. • Maintain the operational integrity of your team by ensuring timecards are accurate and all performance management documentation is correct and delivered timely. • Lead impactful virtual team huddles and 1:1 meetings that translate our brand’s high standards into daily actions. • Serve as the final touchpoint for Members needing additional support. • Actively contribute to operational evolution by identifying trends, gaps, and opportunities from frontline insights.