Willow Health is on a mission to significantly improve the experience of those seeking behavioral health care by expanding affordable access to high-quality, evidence-based intensive behavioral health care. We deliver a virtual, urgent crisis care program that provides personalized, recovery-oriented care for people experiencing behavioral health crises. Willow Health offers patients immediate access to evidence-based virtual crisis psychotherapy, medication management, certified peer coaching, care management, and around-the-clock crisis coverage. We’re backed by leading venture firms, including Andreessen Horowitz and Seae Ventures.
Strategy & Operations Associate
Location
United States
Posted
6 days ago
Salary
Not specified
Job Description
Role Description
We are seeking a Strategy & Operations Associate to support execution of Willow’s highest-priority initiatives. This is a high-visibility role that works directly with executive leadership to shape and execute the company’s strategic roadmap. This role is ideal for someone coming from consulting, investment banking, or a strategy & operations function - particularly within the healthcare sector - who is excited to transition from advisory work to hands-on execution in a fast-growing health-tech company. This role can be remote or hybrid (co-working 2-4x/month in NYC/Brooklyn).
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Strategic Planning & Corporate Initiatives
- Support development and execution of Willow’s long-term strategic plan
- Lead special projects tied to new markets, service line expansion, and clinical model innovation
- Conduct market landscape analyses - payer dynamics, regulatory trends, competitive positioning
- Translate strategic priorities into actionable operating plans
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Data & Reporting
- Develop and maintain reports and dashboards to track performance across Willow’s key performance indicators (KPIs)
- Provide data-driven insights to leadership team to support development and execution of cross-functional initiatives
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Business Development
- Prepare materials for sales meeting and negotiations with health plan and referral partners
- Support ongoing relationship management, including performance analysis of existing contracts and partnerships
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Financial Analysis
- Build and maintain financial models (e.g. fundraise forecast, annual budget, LTV/CAC analysis)
- Analyze unit economics and operational performance metrics
- Partner with Clinical and Ops teams to develop and support initiatives critical to achieving company’s financial and operational targets
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Executive & Board of Directors Communications
- Prepare presentations for leadership, investors, and Board of Directors
- Synthesize complex analyses into clear, executive-ready insights
- Support fundraising processes, as needed
Qualifications
- Bachelor’s degree
- 2-4 years of relevant work experience - consulting, investment banking or analytical operations candidates are strongly preferred
- Highly analytical, with an ability to construct research and provide data-driven recommendations
- Microsoft Excel fluency - this role will require significant modeling expertise
- Ability to operate independently in ambiguous, fast-paced environments
- Exceptional communication, interpersonal, listening and relationship-building skills
Requirements
- Direct exposure to CEO and executive leadership
- Ownership over high-impact, company-defining initiatives
- Opportunity to shape payer strategy and care model innovation
- Meaningful impact through supporting patients in behavioral health crisis
Benefits
- $90,000 - $125,000 a year
- The target base compensation for this role will be between $90,000 and $125,000 per year at the commencement of employment.
- Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations.
- Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other company sponsored benefits.
Job Requirements
- Bachelor’s degree
- 2-4 years of relevant work experience - consulting, investment banking or analytical operations candidates are strongly preferred
- Highly analytical, with an ability to construct research and provide data-driven recommendations
- Microsoft Excel fluency - this role will require significant modeling expertise
- Ability to operate independently in ambiguous, fast-paced environments
- Exceptional communication, interpersonal, listening and relationship-building skills
- Direct exposure to CEO and executive leadership
- Ownership over high-impact, company-defining initiatives
- Opportunity to shape payer strategy and care model innovation
- Meaningful impact through supporting patients in behavioral health crisis
Benefits
- $90,000 - $125,000 a year
- The target base compensation for this role will be between $90,000 and $125,000 per year at the commencement of employment.
- Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations.
- Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other company sponsored benefits.
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