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Role Description

The employee will serve as the Nurse (QM Program Manager), located in the Quality, Training and Risk Management Veterans Crisis Line (VCL), Veterans Affair (VA). The VCL is a 24-hour, 7-days-a-week, 365-days-a-year service aimed at connecting callers worldwide to a caring, qualified Veterans Administration employee. The VCL's mission is to provide 24/7, world-class suicide prevention and crisis intervention services to Veterans, Service Members and their family members.

• Serves as a subject matter expert in quality management and enterprise risk management for the Veterans Crisis Line.
• Provides Executive Input in strategic planning, budget, mission and operational planning, and policy development.
• Utilizes current trends and relevant theories to design/modify, implement, and measure integrated programs within VCL.
• Ensures the program meets regulatory/accreditation standards, including CARF, AAS, ICMI, and VHA policies.
• Responsible for quality indicators including analysis of data from monthly reporting trends.
• Develops and implements programs, policies, and procedures to meet program goals and monitor outcomes.
• Ability to balance responsibilities in a complex environment and work with great autonomy.
• Serves as a member of VCL's Executive Leadership Council and collaborates with key stakeholders.
• Ensures the quality assurance plan is developed, implemented, and sustained each fiscal year.
• Develops education to be disseminated nationwide via webinar and other technological platforms.
• Consults with members of the Suicide Prevention Office and researchers for effective clinical interventions.
• Other duties as assigned.

Qualifications

• English Language Proficiency.
• Graduate of a school of professional nursing approved by the appropriate accrediting agency.
• Current, full, active, and unrestricted registration as a graduate professional nurse in a State, Territory or Commonwealth.
• Specialized experience in mental health, accreditation, and quality assurance preferred.

Requirements

• Master's degree in Nursing (MSN) or a related field with a BSN and 4 years of professional nursing experience.
• Doctoral degree in nursing or a related field with 3 years of professional nursing experience.
• Leadership characterized by substantial and continuous responsibility and accountability.
• Experience in health care delivery, business acumen, communication, and relationship management.

Benefits

• Competitive salary, regular salary increases, potential for performance awards.
• 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays).
• Traditional federal pension (5 years vesting) and federal 401K with up to 5% contributions by VA.
• Federal health/vision/dental/term life/long-term care insurance options.
• Remote position with a secure, distraction-free home-based worksite.

Company Description

VA offers a comprehensive total rewards package for its employees.