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Role Description

This role involves owning the entire internal technology ecosystem that powers a fast-scaling SaaS company. This isn’t just about support—it’s about strategy, systems, and building an environment where 100% of our people can do their best work every day.

• Set vision and design systems that scale
• Eliminate friction in how we work
• Keep our people secure without slowing them down
• Manage device management, SaaS tools, automation, compliance, and employee experience

Qualifications

• Deep comfort in an Apple-native environment
• Proven hands-on experience with MDM platforms
• Fluency in IT security and compliance practices
• Experience building zero-downtime onboarding/offboarding systems
• An automation-first mindset
• Ability to collaborate with technical teams

Requirements

• Communicate Well: Make complex topics simple, triage with empathy, and align cross-functionally
• Make It Effortless: Remove friction and build seamless systems
• Innovate Constantly: Be curious and proactive
• Respect current systems and deliver incremental improvements
• Establish credibility with early wins
• Design scalable systems and repeatable strategies

Benefits

• 100% Paid Health, Dental & Vision (75% for family)
• 401(k) with 4% Company Match
• Equity Grants for Every Employee
• Paid Parental Leave
• 20 PTO Days + 11 Holidays + Full Company Winter Break
• $1,000 Signing Bonus + Modern Apple Laptop (Mac-only environment) + Anniversary Gifts
• Team Travel to NYC, Austin, Nashville, San Diego, and more

Company Description

We’re Files.com, a profitable, founder-led SaaS company powering secure file transfer and automation for 4,000+ global brands.