• Work closely with Solutions Architects and Business Analysts to understand and document the business outcomes and functional requirements and translate them into effective ServiceNow solution designs • Collaborate with cross-functional teams to implement ServiceNow solutions to align with the designed requirements and ensure solutions meet industry best practices • Develop and maintain complex scripts, business rules, and UI policies • Support data migration design and activities from legacy systems to ServiceNow, ensuring data accuracy and consistency during the transition • Validate that data is migrated to the most beneficial ServiceNow data structures, leveraging out-of-the-box data schemas before designing custom tables and fields • Assist architects and senior developers in the integration of ServiceNow with other systems and applications to create seamless end-to-end processes • Create detailed documentation of configurations, customizations, data schemas, and other technical decisions for future reference • Conduct thorough testing of ServiceNow configurations to validate functionality, data integrity, and user experience • Support end-user training to ensure a smooth adoption of the implemented solution • Support change management efforts by assisting senior developers, architects, and users during the transition period • Troubleshoot and resolve technical issues related to ServiceNow implementations • Adhere to security best practices and ensure that implemented solutions meet relevant compliance requirements • Stay updated on the latest ServiceNow features, enhancements, and best practices to enhance the quality of implementations and maintain expertise in the platform