• Lead requirements discovery with clients and stakeholders, clarify ambiguous needs, and design scalable ServiceNow and integrated technology solutions. • Translate business processes into detailed technical designs aligned with both short‑ and long‑term goals. • Serve as a trusted technical advisor, providing expert guidance on platform capabilities, customization, integrations, and best practices. • Identify potential delivery challenges early and develop innovative solutions. • Collaborate with project teams to ensure solution designs are implemented accurately and effectively. • Conduct code reviews and provide feedback to maintain quality, consistency, and alignment with standards. • Design and oversee integrations and automation workflows across systems, ensuring data consistency and integrity. • Document integration strategies, data models, and technical roadmaps. • Apply and promote performance optimization best practices, resolving bottlenecks and improving system responsiveness. • Develop and lead quality assurance and testing strategies for technical deliverables. • Ensure projects are staffed with appropriately skilled and certified resources; identify and address talent gaps. • Work closely with project managers to maintain scope, timelines, and clear communication with leadership and clients. • Define and enforce security and compliance requirements for all solutions. • Produce comprehensive technical documentation, including architecture diagrams, specifications, and implementation guidelines. • Contribute to knowledge sharing across the practice through documentation, white papers, demos, and learning sessions. • Stay current on ServiceNow and related technologies, applying new insights to improve solution design and delivery. • Build and maintain strong client relationships, anticipating needs and guiding clients toward optimal outcomes. • Mentor and coach team members, support career development, and contribute to best‑practice frameworks. • Foster strong partnerships with ServiceNow teams, clients, and internal stakeholders to support collaboration and issue resolution. • Lead strategic solutioning efforts, propose innovative approaches, and support go‑to‑market initiatives. • Contribute to corporate growth by identifying new opportunities, shaping client roadmaps, supporting proposals, and presenting solutions to technical and non‑technical stakeholders.