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Role Description

The Senior Community Manager owns ecosystem strategy, defining how contributors, mappers, enterprise clients, and ecosystem partners connect, interact, and reinforce one another within the broader Rwazi network.

• Designing the structure of Rwazi’s ecosystem
• Strengthening relationships across users, mappers, clients, and partners
• Creating cross-node interaction within the network
• Increasing ecosystem resilience and loyalty
• Protecting long-term trust capital

Key Responsibilities

• Ecosystem Architecture
  • Define how contributors, enterprise users, and partners interact
  • Design structured engagement models across stakeholder groups
  • Create pathways for collaboration and shared value
  • Reduce ecosystem fragmentation
• Multi-Stakeholder Relationship Strategy
  • Maintain strong relationships across core ecosystem segments
  • Identify trust gaps or sentiment risk early
  • Develop structured communication strategies per segment
  • Balance enterprise professionalism with grassroots authenticity
• Community-to-Product Feedback Loops
  • Surface structured ecosystem insights to Product and Leadership
  • Identify recurring friction patterns across stakeholders
  • Translate ecosystem signals into strategic adjustments
• Identity & Narrative Stewardship
  • Strengthen Rwazi’s identity within its network
  • Develop rituals, recognition systems, and shared milestones
  • Protect tone, positioning, and relational clarity
• Strategic Expansion Support
  • Support VP of Community in scaling ecosystem footprint
  • Evaluate new market or segment entry from a network perspective
  • Identify ecosystem-driven growth opportunities

Qualifications

• 6–10+ years in community, ecosystem, or network leadership roles
• Experience managing multi-sided platforms (marketplace, SaaS, or distributed networks)
• Strong relationship-building ability across different stakeholder types
• Strategic thinking around network effects
• Analytical comfort with retention, density, and ecosystem health metrics
• Executive communication clarity

Cultural Fit

• Think long-term about trust capital
• Balance warmth with strategic discipline
• Operate without ego but with authority
• Care about ecosystem integrity
• Prefer durable systems over reactive fixes

How Candidates Are Evaluated

• Their ability to design and scale ecosystem structures
• Evidence of strengthening multi-sided networks
• Clarity in handling stakeholder complexity
• Structured thinking around community health metrics
• Strategic maturity in managing trust across groups

Summary

The Senior Community Manager leads the design and strengthening of Rwazi’s ecosystem across users, mappers, enterprise clients, and partners, ensuring that Rwazi’s human network compounds in value — becoming a durable competitive advantage over time.