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Role Description

As an Outreach and Engagement Specialist, you will be a frontline ambassador for Colla Health, educating and enrolling patients into our services. Ideal candidates possess excellent verbal communication skills, empathy, and the ability to establish rapport with patients over the phone.

By joining Colla Health, you will join a fast-moving, mission-driven startup where you will have a profound impact on the patients we serve and the teammates you work with. We strive to create an environment of empowerment, development, and collaboration.

• Conduct outbound calls (est. 50/day) and digital outreach to patients, informing and educating how Colla Health’s platform serves as an extension to a partner practice’s care team
• Manage inbound calls from potential patients
• Achieve member enrollment goals as driven by company KPIs
• Support patients by answering their questions, addressing concerns and providing guidance on how Colla Health can support them
• Document all interactions and maintain timely, accurate records of patient outreach activities
• Collaborate internally and externally with healthcare providers, community organizations, and other stakeholders to ensure patients receive appropriate care and services

Qualifications

• Outcome-driven, with high empathy and customer service orientation
• Demonstrated success in an outbound-calling, high volume 1:1 interaction role, preferably enrollment-related
• Experienced with remote work, U.S-based
• Available to work Central Time Zone hours, Monday - Friday, approximately 9am - 5pm CST
• Passionate about expanding behavioral health access to patients in need
• Strong organizational and time-management skills
• Ability to work independently and as part of a team
• Creative, action-oriented, and someone who enjoys a fast-pace, evolving environment

Compensation And Benefits

• Salary of $40,000 - $50,000 / year, depending on experience
• Competitive healthcare benefits: Medical, Dental, Vision
• Flexible vacation policy