Capstone Health Alliance logo
Capstone Health Alliance

One alliance. Hundreds of members. Limitless opportunity for savings and value

Director of Member Services

DirectorDirectorFull TimeRemoteLeadTeam 11-50Since 2013Company SiteLinkedIn

Location

North Carolina

Posted

11 days ago

Salary

$85K - $100K / year

Seniority

Lead

Bachelor Degree5 yrs expEnglish

Job Description

• Serve as the primary relationship leader for assigned Capstone member organizations • Maintain a proactive engagement cadence to strengthen relationships and drive contract utilization while maximizing member savings • Partner with supply chain leaders and key stakeholders within hospitals and health systems • Develop strategic account plans with clear SMART goals, performance metrics, and improvement initiatives • Lead Quarterly Business Reviews and strategic presentations highlighting savings, opportunities, and performance insights • Identify opportunities to expand Capstone solutions across acute and non-acute areas including foodservice, pharmacy, and purchased services • Collaborate with internal teams and suppliers to implement new contracting opportunities and aggregation programs • Use data and analytics to identify utilization gaps and savings opportunities • Manage and resolve member or supplier issues while ensuring strong service delivery • Maintain accurate CRM data, member rosters, and engagement tracking

Job Requirements

  • 5+ years of experience in healthcare, supply chain, account management, or business development
  • Experience working with health systems, hospitals, GPOs, or supplier organizations
  • Demonstrated success in contracting, strategic partnerships, or performance improvement initiatives
  • Bachelor’s degree or equivalent professional experience
  • Exceptional communication and presentation skills
  • Ability to translate complex data into meaningful insights for executive audiences
  • Strong relationship-building and consultative engagement approach
  • Experience using CRM tools and business analytics platforms
  • Highly organized with the ability to manage multiple priorities
  • Highly proficient in Microsoft Office Suite of products

Benefits

  • 100% Remote working environment
  • Approximately 20–50% nationwide travel
  • Work environment includes member sites, remote work, and industry events
  • Driver’s license required

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