Here at Allied, we believe that great talent can thrive from anywhere. Our remote friendly culture offers flexibility and the comfort of working from home, while also ensuring you are set up for success. To support a smooth and efficient remote work experience, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 100Mbps download/25Mbps upload. Reliable internet service is essential for staying connected and productive.
Client Service Representative
Location
United States
Posted
9 days ago
Salary
Not specified
Job Description
Role Description
Provide the highest level of service to our Clients via Brokers and/or HR representatives.
- Act as the liaison between the client/broker and Allied Executives and Departments as it relates to Allied Advocate claims.
- Provide communication to clients and brokers regarding claim issue resolution.
- Troubleshoot, identify and improve internal processes with various Allied departments.
- Keep records of member and provider interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Obtain and examine all relevant information to assess need for negotiation on balance due issues.
- Work with other departments (Account Management, Client Services, Customer Service) as needed to resolve member issues.
- Meet and sustain productivity and quality metrics determined by management.
- Provides proactive outreach to clients to gain feedback on improved services.
- Performs other duties as assigned.
Qualifications
- High School diploma or equivalent required.
- Bachelor’s degree preferred.
- 1 or more year of medical claims experience required.
- Customer service experience required.
- Medical benefit insurance knowledge preferred.
- Proficient with Microsoft Office Suite or related software.
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Excellent organizational skills and attention to detail.
- Ability to prioritize tasks and to delegate them when appropriate.
- Ability to function well in a high-paced and at times stressful environment.
Requirements
- Job Knowledge
- Time Management
- Accountability
- Communication
- Initiative
- Customer Focus
Physical Demands
This is a standard desk role – long periods of sitting and working on a computer are required.
Work Environment
Remote
Here at Allied, we believe that great talent can thrive from anywhere. Our remote friendly culture offers flexibility and the comfort of working from home, while also ensuring you are set up for success. To support a smooth and efficient remote work experience, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 100Mbps download/25Mbps upload. Reliable internet service is essential for staying connected and productive.
Benefits
Compensation is not limited to base salary. Allied values our Total Rewards, and offers a competitive Benefit Package including, but not limited to:
- Medical, Dental, Vision, Life & Disability Insurance
- Generous Paid Time Off
- Tuition Reimbursement
- EAP
- Technology Stipend
Job Requirements
- High School diploma or equivalent required.
- Bachelor’s degree preferred.
- 1 or more year of medical claims experience required.
- Customer service experience required.
- Medical benefit insurance knowledge preferred.
- Proficient with Microsoft Office Suite or related software.
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Excellent organizational skills and attention to detail.
- Ability to prioritize tasks and to delegate them when appropriate.
- Ability to function well in a high-paced and at times stressful environment.
- Job Knowledge
- Time Management
- Accountability
- Communication
- Initiative
- Customer Focus
- Physical Demands
- This is a standard desk role – long periods of sitting and working on a computer are required.
- Work Environment
- Remote
- Here at Allied, we believe that great talent can thrive from anywhere. Our remote friendly culture offers flexibility and the comfort of working from home, while also ensuring you are set up for success. To support a smooth and efficient remote work experience, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 100Mbps download/25Mbps upload. Reliable internet service is essential for staying connected and productive.
Benefits
- Compensation is not limited to base salary. Allied values our Total Rewards, and offers a competitive Benefit Package including, but not limited to:
- Medical, Dental, Vision, Life & Disability Insurance
- Generous Paid Time Off
- Tuition Reimbursement
- EAP
- Technology Stipend
Related Guides
Related Categories
Related Job Pages
More Client Services Representative Jobs
Retirement Analyst
Arrow ElectronicsArrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status.
The Retirement Benefits Analyst supports the administration of qualified and non-qualified retirement plans in the US and Canada, acting as a subject matter expert on relevant federal, state, and local laws. Responsibilities include researching, analyzing, and administering plans, reconciling contributions, auditing data, handling escalated inquiries, and serving as a point of contact for audits and regulatory filings like Form 5500.
The primary responsibility involves building long-term client relationships by providing secure, Zoom-based virtual consultations from home. Representatives will deliver clear, professional guidance regarding life, accident, and supplemental health coverage.
Professional Services Specialist
TEKsystemsWe're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.
The Specialist provides administrative support to Partners, Directors, and Managers, while also independently assisting the Professional Services Teams with daily tasks such as processing enrollments, responding to inquiries, and managing commission reviews. This role is crucial for ensuring business growth through accurate data entry, timely processing, and effective issue escalation.
Senior Manager, Fleet Client Services
Cox EnterprisesFor well over a century, Cox Enterprises has been shaping the future with daring ideas and values-driven thinking. Since our founding in 1898, our relentless spirit of innovation has driven us to disrupt industries and enhance the quality of life in the communities we serve. Through our major divisions — Cox Communications, Cox Automotive and Cox Farms — our people have countless opportunities to grow and make an impact in the communications and automotive industries, as well as in new ventures in agriculture, cleantech, digital media and more. As a privately-held, family-owned business, we know that people are our most valuable asset. We offer a supportive and inclusive environment with flexible career growth, amazing benefits and work-life balance at the forefront. Our mission, our ways of working and our commitment to people are what make our workplace culture remarkably flexible and resilient. Join us to build a better future and make your mark.
The Senior Manager will lead and direct the scheduling team to optimize volume and staffing for operational efficiency and excellent customer service while managing and growing a portfolio of Fleet Maintenance clients for retention and expansion. This role involves acting as an escalation point for complex customer issues, making decisions to ensure measurable client results, and implementing robust performance management processes.
