Alma

Simplifying access to high-quality, affordable mental health care.

Senior Manager, Community

Community ManagerCommunity ManagerFull TimeRemoteTeam 51-200H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

47 days ago

Salary

$140K - $160K / year

5 yrs expEnglish

Job Description

• Define and own the vision and strategy for the community function, aligning around shared priorities within the company, success metrics, and long-term impact. • Establish, track, and evolve function-level KPIs and growth forecasts to measure community health, engagement, and business ROI. • Lead, coach, and scale a high-performing, inclusive team: matching talent to roles, fostering autonomy, and sustaining excellence through change. • Drive cross-functional programs and initiatives by translating community insights into influence at the executive level, shaping product, marketing, and company strategy. • Design, optimize, and automate complex processes and programs to improve execution quality, scalability, and operational efficiency. • Manage the community budget and resource allocation, balancing experimentation and informed risk-taking with accountability for outcomes. • Oversee and negotiate strategic external partnerships and vendors, extending the community’s reach and strengthening its role within the broader ecosystem. • Navigate complex stakeholder dynamics across the organization to align community outcomes with company goals and engagement philosophies.

Job Requirements

  • You have 5+ years of experience in community management, marketing, or customer success, including at least 2 years leading a team.
  • You are a strategic operator who translates high-level business goals into actionable, scalable community roadmaps informed by data, benchmarks, and trends.
  • You have a strong track record of business impact, with experience forecasting growth, managing meaningful budgets, and clearly articulating community ROI.
  • You lead with empathy and high standards, coaching teams through ambiguity, change, and growth while maintaining accountability and momentum.
  • You excel at cross-functional influence, confidently representing your function in senior-level discussions and aligning diverse stakeholders toward shared outcomes.
  • You are tech-fluent, with experience leveraging AI-driven insights and community tools to drive personalization and operational efficiency.
  • You bring an owner’s mindset, taking full accountability for community health, program success, and the development of the people on your team.
  • You are a clear, compelling communicator and skilled negotiator, trusted to manage high-stakes external relationships and long-term strategic partnerships.

Benefits

  • We’re a remote-first company
  • Health insurance plans through Aetna (medical and dental) and MetLife (vision), including FSA and HSA plans
  • 401K plan (ADP)
  • Monthly therapy and wellness stipends
  • Monthly co-working space membership stipend
  • Monthly work-from-home stipend
  • Financial wellness benefits through Northstar
  • Pet discount program through United Pet Care
  • Financial perks and rewards through BenefitHub
  • EAP access through Aetna
  • One-time home office stipend to set up your home office
  • Comprehensive parental leave plans
  • 12 paid holidays and 1 Alma Give Back Day
  • Flexible PTO

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