CVS Health

Bringing our heart to every moment of your health.

Behavioral Health Care Planner, Analyst

AnalystAnalystFull TimeRemoteTeam 10,001+Since 1963H1B No SponsorCompany SiteLinkedIn

Location

Florida

Posted

7 days ago

Salary

$21 - $44 / hour

Associate Degree2 yrs expEnglish

Job Description

• Provides comprehensive support and service to behavioral health clinical teams in support of member engagement and to facilitate delivery of appropriate quality care and improve program/operational efficiency involving clinical issues • Provides outreach to members to educate them about available specialty programs and to solicit their participation • Assists members locate services • Facilitates follow-up calls • Collects information on patient progress and adherence to treatment plan • Provides information to members regarding mental health and substance abuse benefits, community treatment resources, mental health managed care programs, and Aetna policies and procedures • Works closely with the clinician to insure healthy outcomes for the member • Miscellaneous administrative duties such as Provider/ community resource searches, handling Transition of Care requests, executing letters of agreement with non-par providers, obtaining discharge verifications and non-complex authorizations

Job Requirements

  • 2 years Behavioral Health care experience
  • Previous Customer Service experience
  • Proficiency with computer skills which includes navigating multiple systems and keyboarding
  • Associates Degree OR equivalent combination of education and experience

Benefits

  • Affordable medical plan options
  • 401(k) plan (including matching company contributions)
  • Employee stock purchase plan
  • No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
  • Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility

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