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Role Description

The Implementation Consultant supports the commercialization of software products by assisting the business with new client implementations, which include application build, timeline and budget monitoring, end-user training, and stabilization check-ins. The Implementation Consultant leads with a Customer Service attitude to generate early satisfaction with the software products.

• Lead customers through the software implementation lifecycle, including planning, configuration, data migration, testing, training, and project close.
• Review and interpret executed statements of work to develop implementation plans and timelines.
• Maintain project documentation, including timelines, meeting notes, and configuration records.
• Guide customers through application configuration, security setup, and workflow alignment.
• Process, validate, and reconcile system data during data load and testing phases.
• Troubleshoot configuration and customization requests in collaboration with development teams.
• Facilitate end-user training and support system adoption.
• Obtain customer sign-off at key milestones to confirm system configuration meets expectations.
• Document user feedback and provide insights to product teams for future enhancements.
• Partner with Customer Success Managers to ensure a smooth transition to post-implementation support.

• Manage multiple concurrent implementation projects and prioritize work effectively.
• Collaborate with cross-functional teams, including Product, Development, and Customer Success.
• Participate in department initiatives and special projects as assigned.
• Provide feedback to improve implementation materials, documentation, and processes.
• Complete assigned product support rotations through the Help Desk platform.
• Continue developing technical and implementation skills with guidance from senior team members.

Qualifications

• Bachelor’s degree or equivalent experience.
• Intermediate experience with Microsoft Suite including Excel, PowerPoint, Outlook.
• Minimum 2 years of supporting software implementations and data management initiatives or equivalent experience.
• Ability to learn complex health care financial and operational concepts.
• Project leadership and internal/external stakeholder collaboration experience.
• Strong analytical, critical thinking, and problem-solving skills in data analytics.
• Excellent written and verbal communication skills with the ability to translate business needs to cross-functional teams.
• Ability to work both independently and collaboratively while managing priorities in a fast-paced, evolving environment.
• Exceptional customer service orientation and strong emotional intelligence.
• Intermediate familiarity with Azure and development team workflows.
• Knowledge of the health care industry.

Requirements

• Advanced experience with Excel and Oracle BI.
• Experience with project management tools (SmartSheets, Notion, etc.) and software implementation.
• Experience managing and analyzing large datasets with emphasis on data management concepts and related technology tools.
• Advanced knowledge of the health care industry and clinical education.

Benefits

• Competitive total compensation package.
• Medical and dental coverage at no premium cost for employees.
• 401(k) and profit-sharing retirement plans.
• Flexible spending accounts.
• Paid time off (PTO).
• Company-paid holidays.
• Gender-neutral parental leave.
• Bereavement and pet leave.
• Continuing education and professional accreditation sponsorship.
• Life and AD&D insurance.
• Short- and long-term disability.
• Employee assistance program.
• Mental health support program.
• Additional perks.

Company Description

Clinician Nexus enables health care organizations to build thriving clinician teams with industry-leading technology products, workforce and compensation analytics, and automated workflow solutions. Backed by extensive technical expertise and industry-leading data, we deliver innovative approaches to help clients plan, educate, and engage their clinical workforce at every stage of the lifecycle. We are committed to providing our clients with outstanding guidance and support as they work to shape the future of health care.