Aiwyn

The Engineering Manager will lead and mentor a team of software engineers on Greenfield projects and platform advancement, taking responsibility for individual contributions while guiding the team to deliver high-quality solutions. This role involves driving impactful customer value, fostering an agile environment, and shaping future technology direction.

The role involves leveraging AI coding assistants to accelerate development velocity and establishing AI-assisted development workflows across the full stack. Responsibilities also include designing and implementing scalable frontend solutions using Angular, focusing on creating a maintainable component library and driving architectural decisions for the frontend ecosystem.

The role involves managing multiple software implementations simultaneously, acting as the primary customer interface for configuration, training, and data testing. Responsibilities also include advising firms on best operational practices and contributing to the refinement of standard operating procedures.

The role involves designing and implementing features end-to-end across the full stack, from backend services in Java/Kotlin/Spring Boot to responsive user interfaces in Angular, while owning the full lifecycle from database schema to UI component. Engineers will collaborate within agile teams, participate in code reviews, and actively leverage AI coding assistants to accelerate development velocity and refine workflows.

The role involves designing and developing robust, scalable software solutions, implementing complex features, and shaping system architecture while maintaining high code quality standards. Responsibilities also include collaborating within agile teams, participating in code reviews, and leveraging AI coding assistants to accelerate development velocity.

The Manager, Strategic Accounts will manage and grow relationships with key enterprise and large mid-market clients by driving new revenue through thoughtful engagement and multi-solution selling. Key duties include managing a portfolio of strategic accounts, generating a sales pipeline, building adoption plans aligned with firm goals, and consistently achieving revenue targets.

The specialist will provide front-line product support via ticket, chat, and phone, troubleshooting software issues and ensuring customer satisfaction by resolving technical problems efficiently. This includes assisting with configuration, collaborating with development teams on bugs, offering training, and managing support tickets within a three-tiered structure.

The Customer Escalation Manager oversees, coordinates, and resolves high-impact and complex customer escalations by ensuring issues are prioritized, resolved efficiently, and internal teams collaborate effectively to prevent recurrence. Key duties involve monitoring tickets, owning the end-to-end problem management lifecycle, managing customer communications, and facilitating incident retrospectives.

The role involves leading the programmatic structure for multiple customer implementation projects from kickoff to go-live, owning high-level project planning, execution, scope management, and ensuring smooth deployment. Responsibilities also include collaborating with internal teams, facilitating change management strategies with client leadership, and proactively mitigating risks to maintain project momentum.

Customer Escalation Manager overseeing high-impact escalations at Aiwyn's SaaS platform