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Role Description

This position is National Remote. You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

The Patient Engagement Representative is primarily responsible for supporting the pharmacists delivering comprehensive medication management services for Genoa Clinical Services (GCS) in a call center environment.

This position is full-time. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 10:30am – 7:00pm CST, Monday – Friday. It may be necessary, given the business need, to work occasional overtime.

We offer 2-3 weeks of on-the-job training. The hours of the training may be different and will be discussed prior to your start date.

Primary Responsibilities:

• Conducts outreach to qualified patients in a confidential manner with strict adherence to policies and procedures.
• Articulates clinical services effectively, leading to patient engagement and program participation.
• Performs data entry and complete written documentation of calls.
• Maintains department productivity levels for customer satisfaction and performance goals.
• Communicates positively and professionally with patients, providers, and team members.
• Handles inbound and outbound calls via an auto-dialer system.
• Completes administrative duties to include processing mail and faxes.
• Performs other projects, work, and activities as assigned to ensure continuous service to our patients and clients.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Qualifications

• High School Diploma / GED OR equivalent work experience.
• Must be 18 years of age OR older.
• 2+ years of Customer Service experience.
• Ability to work an 8-hour shift schedule of 10:30am – 7:00pm CST, Monday – Friday. It may be necessary, given the business need, to work occasional overtime or weekends.

Requirements

• 2+ years of call center experience (preferred).
• Sales experience (preferred).
• Knowledge of Microsoft Word (modifying documents) and Microsoft Excel (ability to modify and maintain spreadsheets) (preferred).
• Bilingual fluency in English and Spanish (preferred).

Benefits

• Comprehensive benefits package.
• Incentive and recognition programs.
• Equity stock purchase.
• 401k contribution (all benefits are subject to eligibility requirements).
• Hourly pay for this role will range from $16.15 - $28.80 per hour based on full-time employment.