Customer Service Representative – Benefits Outreach

Customer SupportCustomer SupportFull TimeRemoteTeam ,H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

7 days ago

Salary

$21 / hour

High School1 yr expExperience acceptedEnglish

Job Description

• Educate recipients about the Pathways Program offerings and enrollment options. • Introduce managed care choices to recipients and aid in navigating health care and dental plans. • Cultivate positive relationships with county staff, state agencies, community groups, and recipients. • Input data directly into specified internal automated systems following project policies. • Develop and sustain familiarity with the community, actively participating in local events, health fairs, and related activities as required. • Support fellow team members in managing and completing daily tasks. • Role primarily entails working closely with pathways members/applicants whom are 60 years and older and need a lot of assistance navigating and understanding their benefits and access to said benefits.

Job Requirements

  • Remote call center experience preferred
  • Medicaid/FSSA programs knowledge preferred
  • Must reside in the state of Indiana
  • Experience working with the elderly population preferred
  • High School Diploma or GED required and 12+ months of relevant professional experience required, or equivalent combination of education and experience.
  • Background check required.

Benefits

  • Equipment provided

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