Hello Sunshine Travels is a growing travel business dedicated to helping individuals turn their passion for travel into income. We specialize in providing the tools, training, and support for motivated individuals to become successful booking agents. Our mission is to empower self-driven, travel-loving entrepreneurs to work from anywhere while creating unforgettable travel experiences for clients. Whether booking your own vacations or helping others plan theirs, our team members enjoy the freedom of being their own boss while earning income doing what they love.
Customer Service Representative
Location
United States
Posted
7 days ago
Salary
Not specified
Job Description
Role Description
We're looking for an enthusiastic and detail-oriented Customer Service Representative to join our growing travel team! In this role, you'll provide world-class service to clients before, during, and after their trips ensuring every traveler has a smooth, memorable experience.
- Communicate with clients via phone, email, or chat to assist with travel inquiries and bookings.
- Provide quotes, itineraries, and travel recommendations based on client preferences.
- Handle changes, cancellations, and special requests with professionalism and care.
- Maintain accurate client profiles and documentation.
- Collaborate with travel vendors, cruise lines, and resorts to resolve issues efficiently.
- Follow up with clients post-travel to ensure satisfaction and encourage referrals.
- Stay current on promotions, destinations, and supplier policies.
- Support the sales and travel advisor team by ensuring excellent client experience.
Qualifications
- Strong communication and problem-solving skills.
- Customer service or hospitality experience preferred (travel industry a plus!).
- Self-motivated and organized, with attention to detail.
- Comfortable working remotely and managing multiple clients at once.
- Proficient in using online tools and booking platforms (training provided).
- Passion for travel and helping others create unforgettable memories!
Benefits
- Full training and certification programs provided.
- Flexible work-from-home schedule.
- Access to travel discounts and exclusive perks.
- Growth opportunities and performance bonuses.
Job Requirements
- Strong communication and problem-solving skills.
- Customer service or hospitality experience preferred (travel industry a plus!).
- Self-motivated and organized, with attention to detail.
- Comfortable working remotely and managing multiple clients at once.
- Proficient in using online tools and booking platforms (training provided).
- Passion for travel and helping others create unforgettable memories!
Benefits
- Full training and certification programs provided.
- Flexible work-from-home schedule.
- Access to travel discounts and exclusive perks.
- Growth opportunities and performance bonuses.
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