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Role Description

The National Performance Manager (NPM) is an account management position responsible for providing ongoing support to a defined group of National Major Accounts. Primary responsibilities include:

• Ensuring customer satisfaction and understanding of the Impel value proposition.
• Driving revenue growth within their current book of business.
• Maintaining revenue retention of national clients.
• Retaining an assigned revenue stream from National Accounts.
• Managing corporate client communications and training activities to ensure client utilization and satisfaction with Impel products and services.
• Coordinating with the Regional Performance Management Team to meet corporate goals and expectations at the store level.
• Ensuring effective client utilization of Impel products, SaaS platform, and services.
• Achieving retention and growth of revenue through programmatic actions that support client renewals.
• Consistently achieving agreed-upon activity levels, including phone calls, emails, and additional MBOs to ensure 90%+ retention of the client portfolio.
• Leveraging SalesForce CRM for process management, activity documentation, and revenue tracking.
• Assisting with the development of customer stories, case studies, and client references for retention and new client acquisition.
• Conducting regular account reviews with Regional and Corporate teams to ensure customer satisfaction and address concerns.
• Collaborating with internal teams including marketing, product development, and operations to align client needs with business objectives.
• Continuously advancing knowledge of Impel solutions and teaching clients and colleagues.
• Demonstrating the values of Impel in everyday interactions.
• Performing other duties as required.

Other responsibilities include:

• Maintaining confidentiality of work-related issues, records, and company information.
• Demonstrating a commitment to Diversity, Equity, and Inclusion by treating everyone with respect and dignity, ensuring all voices are heard, and advocating for change.

Qualifications

• Bachelor’s degree.
• Certification in Google Analytics; or a combination of education and work experience necessary to perform essential functions.
• Preferred: Knowledge of retail businesses and/or digital marketing.
• Consultative sales skills.
• A positive attitude and highly motivated with a passion to win as part of a team.
• Familiarity with Google and SalesForce.
• Ability to achieve productivity goals, including completion of 40+ activities per day and 2+ meetings online or in-person per day.

Company Description