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Role Description

The Operations Specialist III – Quality Assurance position is responsible for independently reviewing work product completed by the law firm to ensure full accuracy, completeness, and strict adherence to applicable legal standards, client requirements, and internal procedures. This role conducts detailed audits of filings, reports, correspondence, and supporting documentation to verify compliance and identify discrepancies, omissions, or inconsistencies. The specialist makes necessary corrections directly or coordinates with the responsible team members to ensure all deficiencies are resolved promptly and thoroughly. The position maintains clear documentation of findings, tracks recurring issues, and provides structured feedback to strengthen quality controls and reduce risk exposure. The Quality Assurance Specialist operates with a high level of independence, attention to detail, and accountability to ensure 100 percent compliance and protect the integrity of all firm deliverables.

Qualifications

• Bachelor’s Degree Required
• 5+ years of Default/Foreclosure/Title knowledge Required
• BKFS, Tempo and, Equator experience highly preferred
• Proficiency with Excel and other Microsoft Office Products
• Ability to manage and prioritize large caseload
• Ability to type at least 60 WPM

Requirements

• Must be proficient in software tools, including but not limited to Word, Excel, Outlook, and the Internet.
• Must possess strong written and verbal communications skills.
• Must provide excellent customer service to internal and external customers.
• Identifies and solves issues in a timely manner.
• Must be a team player and willing to help others in their department whenever necessary.
• Must be extremely organized and be able to multi-task.
• Conscientious with respect to work completion, deadlines, time management and attendance.
• Takes initiative in face of obstacles and identifies what needs to be done and takes action.
• Demonstrates commitment to Firm’s vision, mission, and core values.
• Analytical and detail oriented, while working at a fast pace and capable of multi-tasking.
• Develops professional relationships and builds rapport with others.
• Overall good work ethic and willingness to adapt to change.

Benefits

• Company Paid Life and Disability Insurance plans
• Medical, Dental and Vision Plans with Prescription coverage
• 401K Retirement Savings Plan
• Flexible scheduling (within reason, depending on position)
• Generous PTO plan for all full-time employees
• Full equipment station at no cost for remote employees, including dual monitors
• Employee Assistance Plan, offering free 24/7 counseling and consulting services to support emotional health and wellbeing
• Wellness programs and employee discounts
• Learning and development training opportunities for both personal and professional growth
• And so much more!