• Execute and support the Field Services strategy in alignment with Myriad360’s business objectives and growth plans • Implement scalable service delivery models, processes, and best practices to improve efficiency, consistency, and quality • Evaluate and deploy tools, systems, and methodologies that enhance field operations and reporting • Manage and enforce compliance to standards and methodologies • Lead, mentor, and develop Field Services managers and team members, fostering a culture of accountability, collaboration, and continuous improvement • Identify skills gaps and partner with leadership to design and implement targeted training and development plans • Support recruiting, onboarding, and retention efforts to ensure the team is equipped for current and future demands • Standardize workflows and operational procedures to improve service delivery and client outcomes • Serve as senior escalation point and SME for field service operations and projects • Develop, monitor, and report on KPIs related to team performance, utilization, quality, and customer satisfaction • Ensure compliance with safety, legal, regulatory, and company standards • Partner with leadership on pricing inputs, margin management, forecasting, and operational budgeting • Serve as a senior point of contact for clients, ensuring alignment between service delivery and client expectations • Lead issue resolution and escalations, maintaining strong client relationships and trust • Proactively identify opportunities to improve service delivery and client value • Complete ongoing security awareness training and comply with company policies to the requirements section • Identify and escalate security risks to the appropriate Executive Leadership Team member and actively contribute to remediation efforts • Manage, track and report on division and project budgets and financials • Manage Profit and Loss reports • Other duties as assigned