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Role Description

The Project Manager – Implementations is responsible for ensuring the successful deployment of Genea’s products by identifying solutions, improving operational efficiency, and managing relationships with customers, vendors, and partners. This role oversees multiple projects across our Security product line while maintaining an exceptional customer experience and ensuring complete satisfaction of all deliverables.

• Lead end-to-end implementation projects across the Genea Security product line
• Serve as the primary point of contact for all implementation activities and project-related requests
• Act as a liaison between customers, vendors, and internal teams to coordinate project requirements
• Develop a deep understanding of each customer’s goals, environment, and project scope
• Own project timelines, deliverables, and status trackers
• Set and manage customer expectations while escalating issues as needed
• Conduct project meetings, document meeting minutes, and prepare weekly status reports for stakeholders
• Proactively manage project tasks and milestones, keeping leadership informed of progress
• Maintain a detailed risk and issues log and develop mitigation strategies
• Establish a strong understanding of Genea’s security product and features to effectively assist and train end users
• Identify process or system gaps and drive effective, corrective solutions
• Respond to customer inquiries via phone, email, or chat in a timely manner
• Demonstrate best practices in customer service by providing options, resolving issues, and communicating proactively
• Represent the department in internal meetings and cross-functional discussions
• Perform other related duties as assigned

Qualifications

• Bachelor’s Degree required
• 4+ years of relevant experience
• Experience in the physical access control industry strongly preferred
• Experience in commercial real estate (CRE) or in adjacent roles supporting property management teams is strongly preferred
• Strong understanding of project management principles, including project planning, stakeholder analysis, and leading effective meetings
• PMP or similar certification strongly preferred
• Proficiency in MS Outlook, Word, Excel, and Adobe Acrobat
• Excellent written and verbal communication skills
• Strong customer service mindset and desire to help others succeed
• Demonstrated ability to build and maintain strong customer relationships
• High attention to detail and strong analytical/problem-solving skills
• Ability to thrive in a high-growth, fast-paced technology environment
• Self-starter with the ability to work independently, including in remote settings

Requirements

• Estimated Salary Range: $90-110K annual salary
• The salary range listed is our best estimate based on the role's requirements and market conditions. The final offer may be higher or lower depending on the candidate's experience and qualifications.

Benefits

• Medical, dental, and vision insurance
• Flexible spending accounts (FSA)
• Life insurance
• Accidental death and dismemberment (AD&D) insurance
• Long-term disability (LTD) coverage
• Paid time off (PTO)
• 401(k) retirement savings plan