The Cigna Group

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Enrollment/Billing Associate Representative

Billing SpecialistBilling SpecialistFull TimeRemoteTeam 10,001+Since 1982H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

3 days ago

Salary

$17 - $24 / hour

High School1 yr expEnglish

Job Description

• Deliver a positive patient experience by clearly explaining financial responsibility, insurance benefits, and next steps with empathy and professionalism • Proactively contact patients to review coverage details and securely obtain payment information when applicable • Create accurate and timely patient financial responsibility letters based on documented insurance benefits • Review patient accounts to identify enrollment needs and initiate appropriate outreach • Enter and update patient demographic and referral information to support timely care delivery • Communicate patient updates effectively to internal partners to ensure alignment and continuity • Prioritize work thoughtfully to meet service expectations while maintaining high accuracy and quality

Job Requirements

  • High school diploma or GED
  • Minimum 1 year of customer service experience, preferably in a healthcare, billing, insurance, or patient-facing environment
  • Strong verbal and written communication skills with the ability to explain information clearly and compassionately
  • Proficiency with computers and Microsoft Office applications
  • Ability to organize tasks, manage time effectively, and adapt in a fast-paced environment
  • Experience with insurance verification, billing, or enrollment processes (preferred)
  • Familiarity with medical terminology (preferred)
  • Previous experience supporting specialty pharmacy, infusion services, or healthcare operations (preferred)

Benefits

  • medical, vision, dental, and well-being and behavioral health programs
  • 401(k)
  • company paid life insurance
  • tuition reimbursement
  • a minimum of 18 days of paid time off per year
  • paid holidays

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