Blytheco

Award-winning ERP & CRM partner. Guiding strategic business transformation through implementation, consulting, & support

Client Success Manager – Sage 100

Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 51-200Since 1980H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

6 days ago

Salary

$95K - $125K / year

Bachelor Degree2 yrs expEnglishCloudERP

Job Description

• Partner with the Account Management Specialist and Client Success Team to provide ongoing account management to our existing ERP client base and reach sales revenue targets. • Plan and manage daily, weekly, and monthly schedules to maximize productivity and ensure both proactive outreach and timely follow-ups with clients. • Prioritize tasks and opportunities based on urgency and importance to meet sales targets and client needs effectively. • Connect with clients on a regular basis through 90-day client connections. Prepare for 90-day connection calls by appropriately familiarizing yourself with the client. Follow recommended talking points based on business initiatives. • Partner with our Client Success Teams and software vendors to conduct discovery meetings, targeted at understanding, capturing, and identifying the business requirements and operational objectives of our clients. • Collaborate with the Client Success Teams to produce professional, timely, and thorough Statements of Work (SOW’s). • Successfully collaborate with our Client Success Teams to achieve team KPIs, including Net License Revenue, Cloud Revenue, NPS Scores, Retention, and Professional Services. • Work with both our internal and external teams to create and execute on strategy for add-on solutions and renewals. • Work with internal and external teams to schedule and host strategic optimization meetings with clients. • Learn and assimilate product knowledge, target-market, and product positioning for the solutions through online and in-person training. Become an expert in the ERP sales environment. • Adhere to modern technology sales best practices by prioritizing customer needs. • Commit to professional sales growth by engaging in both manager-led and peer-to-peer call coaching. • Identify clients for cloud migration and successfully produce migration opportunities. • Attend in-person client meetings, as needed.

Job Requirements

  • 2+ years of ERP or CRM software sales experience preferred.
  • Subject matter expertise across manufacturing, distribution, and services is strongly preferred.
  • Exceptional verbal and written communication skills and professional presence and demeanor.
  • Outstanding organizational, time management, communication, and listening skills required.
  • Working knowledge of MS Office, Outlook, and proficiency with CRM tools (NetSuite or Acumatica).
  • Occasional travel is required (<10%)

Benefits

  • Competitive compensation plan (Total Targeted Annual Compensation $95K - $125K)
  • Medical, dental, vision coverage
  • Company-paid life insurance
  • Options for additional insurance coverages
  • 401(k) Plan
  • Paid Time Off accruals
  • Company Paid Holidays
  • Work from home opportunity
  • Tuition reimbursement and continuous learning opportunities
  • Employee Recognition and Leadership Programs
  • Annual Company Conference – “Quest for Excellence”
  • Employee Referral Bonus Program
  • Opportunities to give back to the community by participating in Blytheco’s humanitarian support efforts
  • Our award-winning culture
  • That incredible feeling of satisfaction that comes from knowing that what you do truly does make a difference!

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