Customer Success Manager
Location
United States
Posted
7 days ago
Salary
Not specified
Job Description
Role Description
We’re looking for a relationship driven Customer Success Manager to support a portfolio of Midmarket or Enterprise customers. In this role, you’ll become a trusted advisor, driving adoption, value, and customer satisfaction. You’ll collaborate closely with Account Management to identify expansion opportunities and ensure customer satisfaction.
The Opportunity
What you’ll do:
- Build strong, multithreaded relationships with customer stakeholders
- Lead executive business reviews and create tailored success plans
- Drive platform adoption and customer engagement through consultative guidance
- Monitor usage, identify risks, and execute mitigation strategies
- Collaborate with Account Managers to support renewal and growth motions
- Partner cross-functionally with Product, Support, Sales, and Operations
- Surface customer feedback and advocate for platform and process improvements
- Foster customer advocacy through exceptional experiences
Success Looks Like
- Strong, trusted customer relationships
- Increased adoption and value realization
- Early risk identification and effective mitigation
- High-quality strategic reviews and success plans
- Strong partnership with Account Managers on renewals and expansion
- Accurate account health insights and CRM updates
- Positive customer sentiment and advocacy
Qualifications
- 2+ years in Customer Success or Account Management with midmarket/enterprise clients (HR tech, SaaS, or related fields preferred)
- Experience managing complex, multistakeholder accounts
- Proficiency with Microsoft Office and CRM tools; quick learner of new technologies
- Strong organization and time management in a fast-paced remote environment
- Excellent written and verbal communication
- Confident presenting to and influencing VP and C-Suite stakeholders
- Customer-centric, proactive, and highly self-motivated
Benefits
- Stay healthy and happy with our comprehensive medical, dental and vision plans.
- You can also choose from FSA or HSA options to suit your needs.
- Save for your future with our 401K plan that matches your contributions.
- Enjoy paid leave for various life events, such as sickness, disability, or parenthood.
- Own a piece of the company with our #Allin Shares Program.
- This is a fully remote position.
- Take a break from work with our unlimited PTO policy to refresh and recharge.
- Company paid holidays, birthday day off, closed 4th of July week and December holiday week, half day summer Fridays* and half day first Fridays*, and 8 hours of volunteer time.
- Earn extra cash by referring qualified candidates to join our team.
- Access professional and personal support through our employee assistance program.
- Work from anywhere with our remote work environment that fosters collaboration and creativity.
- Join a fun and energetic team that values your suggestions and new ideas.
- Receive a competitive salary and meaningful opportunities for growth.
Job Requirements
- 2+ years in Customer Success or Account Management with midmarket/enterprise clients (HR tech, SaaS, or related fields preferred)
- Experience managing complex, multistakeholder accounts
- Proficiency with Microsoft Office and CRM tools; quick learner of new technologies
- Strong organization and time management in a fast-paced remote environment
- Excellent written and verbal communication
- Confident presenting to and influencing VP and C-Suite stakeholders
- Customer-centric, proactive, and highly self-motivated
Benefits
- Stay healthy and happy with our comprehensive medical, dental and vision plans.
- You can also choose from FSA or HSA options to suit your needs.
- Save for your future with our 401K plan that matches your contributions.
- Enjoy paid leave for various life events, such as sickness, disability, or parenthood.
- Own a piece of the company with our #Allin Shares Program.
- This is a fully remote position.
- Take a break from work with our unlimited PTO policy to refresh and recharge.
- Company paid holidays, birthday day off, closed 4th of July week and December holiday week, half day summer Fridays* and half day first Fridays*, and 8 hours of volunteer time.
- Earn extra cash by referring qualified candidates to join our team.
- Access professional and personal support through our employee assistance program.
- Work from anywhere with our remote work environment that fosters collaboration and creativity.
- Join a fun and energetic team that values your suggestions and new ideas.
- Receive a competitive salary and meaningful opportunities for growth.
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