Role Details

Work Arrangement and Location: Remote, US
Type of Support: Omnichannel
Contract Duration: Full-Time, Permanent
Training Schedule: Open to shifting schedules (subject to business requirements)
Work Schedule: Open to shifting schedules (subject to business requirements)
Expected Start Date: March 30, 2026

About Us

Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleep.

More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact. Join us at Crescendo, and let’s build the future of customer experience together.

Welcome to Crescendo. Welcome to what’s next.
 

The Role

As a Customer Success Associate, you’ll serves as the primary strategic and relationship owner for a portfolio of customer transitioning from for Business or for clubs & Leagues to the new flagship platform.This role requires strong communication, project management expertise, and a deep understanding of the youth sports organizational lifecycle to ensure migrations are completed successfully, on time, and with clear customer value. 
 

What You’ll Do:

Customer Education & Advocacy

• Clearly communicate the value proposition, including functionality, benefits, and overall user experience.
• Provide high-level product comparisons between the customer’s current platform and  to set expectations and highlight key differences.
• Act as a trusted advisor to organizational leaders throughout the migration process.

Strategic Migration Planning

• Conduct discovery calls to understand each customer’s organizational structure and sports seasonality.
• Identify peak and off-peak periods to determine the optimal migration timeline.
• Partner with customers to select the best target migration month to minimize operational disruption.
• Own and manage the end-to-end migration timeline for assigned accounts.

Internal Coordination & Task Management

• Collaborate with customers to define and document detailed data migration requirements.
• Assign clear tasks to Data Specialists for data extraction, preparation, and validation.
• Monitor task progress and proactively manage risks to ensure deadlines are met.
• Serve as the central point of coordination between customers and internal teams.

Tool Proficiency & Reporting

• Maintain accurate and up-to-date records of customer interactions, migration status, and timelines in Salesforce.
• Use Asana or similar project management tools to track tasks, milestones, and dependencies.
• Provide regular status updates and reporting on migration progress for the assigned customer portfolio.
   

What We Expect From You:

• 2+ years of experience in Customer Success, Account Management, or Project Management, preferably in a SaaS environment.
• Demonstrated success managing complex, multi-stakeholder projects with tight deadlines.
• Strong understanding of the youth sports ecosystem and seasonal operating cycles.
• Excellent written and verbal communication skills with the ability to simplify complex product features.
• Proficiency with Salesforce and at least one project management tool (e.g., Asana, Trello, Jira).
• Customer-focused mindset with strong relationship-building skills.
• Highly organized with strong attention to detail and follow-through.
• Ability to balance multiple migrations simultaneously while maintaining quality and accuracy.
• Comfortable working cross-functionally and driving accountability.

 

What You’ll Get In Return:

• Be part of a people-first, values-driven organization
• Work with innovative global partners and diverse teams
• Remote working arrangements 
• Competitive base salary
• Generous paid time off
• Comprehensive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
• Competitive retirement benefits
• Access to free posture-based fitness workouts from home
• Training and professional development opportunities

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Company Culture Is At Our Core

Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other.

• Care for others: Empathy is a key driver. When people thrive, so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.
• Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next.
• Take ownership: Bold choices with integrity at the core—that’s how impact lasts.
• Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai.

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