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Support Engineer, NPR Software – Features
Location
Alaska + 9 moreAll locations: Alaska, Iowa, Nebraska, Mississippi, Missouri, South Dakota, Vermont, Virginia, West Virginia, Wisconsin
Posted
3 days ago
Salary
$143.7K - $169K / year
Job Description
Job Requirements
- 8+ years in managing readiness of software launches for Customer or Member Experience (MX) teams
- Experience creating Standard Operating Procedures, Checklists, and Playbooks for CX/MX
- Strong technical knowledge of Software Development processes, App Releases, and Quality Assurance procedures
- Executive and cross-functional communication skills
- Experience using Jira or similar project management tools to track projects
- Strong customer service orientation
Benefits
- Competitive salary and equity packages
- Health, dental, vision insurance, and mental health resources
- An Oura Ring of your own plus employee discounts for friends & family
- 20 days of paid time off plus 13 paid holidays plus 8 days of flexible wellness time off
- Paid sick leave and parental leave
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