• Oversee the end-to-end billing process, ensuring customer contracts and order forms are accurately translated into invoices. • Partner with Sales Operations and Legal to review non-standard billing terms and ensure they are executable within our systems. • Maintain and update billing policies to ensure consistent application across various healthcare tech products and pricing models. • Resolve complex billing discrepancies by performing root-cause analysis and coordinating with internal stakeholders. • Lead the global collections strategy to minimize Days Sales Outstanding (DSO) and reduce bad debt exposure. • Monitor aging reports and oversee the escalation process for delinquent accounts while maintaining positive customer relationships. • Perform periodic credit reviews and provide recommendations for credit limits or payment terms for new and existing customers. • Oversee monthly and quarterly AR close processes, including reconciliations, bad debt reserve analysis, and management reporting. • Assist in implementing process improvements, automation, and system enhancements to scale billing and collection operations. • Partner with Revenue/Sales Operations to optimize NetSuite, Salesforce, and specialized billing/collection automation tools. • Support external financial audits by preparing AR-related PBC schedules and responding to auditor inquiries. • Assist with IPO readiness activities, including documentation of the order-to-cash cycle and enhancement of SOX-compliant controls.