Santander

Here to help you prosper

Manager, Claims & Fraud Operations

OperationsOperationsFull TimeRemoteTeam 10,001+Since 1857H1B SponsorCompany SiteLinkedIn

Location

Florida + 4 moreAll locations: Florida, New Hampshire, New Jersey, Massachusetts, Rhode Island

Posted

7 days ago

Salary

$82.5K - $142.5K / year

Bachelor Degree5 yrs expEnglish

Job Description

• Lead, coach, and develop a team of fraud investigators and senior specialists. • Establish performance standards aligned to SLA, QA, regulatory, and loss mitigation objectives. • Monitor investigative quality and ensure consistent application of fraud policies and procedures. • Drive a high-performance culture focused on accountability, risk awareness, and continuous improvement. • Provide escalation guidance and decision support on high-risk or complex fraud matters. • Oversee after-hours fraud event rotation and escalation protocols.

Job Requirements

  • Bachelor's Degree or equivalent work experience - Required.
  • 5+ Years Banking experience preferably in operations and/or fraud prevention. - Required.
  • Prior leadership or supervisory experience preferred.
  • Strong working knowledge of BSA requirements, SAR referral standards, and regulatory expectations.
  • Demonstrated experience managing high-volume investigative teams.
  • Knowledge of fraud detection systems, payment processing systems, and operational back-end platforms.
  • Experience working with law enforcement and supporting litigation or prosecution cases.
  • Strong analytical, reporting, and risk assessment skills.
  • Excellent written and verbal communication skills.
  • Proven ability to influence cross-functional stakeholders and drive change.

Benefits

  • Competitive rewards package
  • Health insurance
  • Retirement plans
  • Paid time off
  • Professional development
  • Wellness programs

Related Categories

Related Job Pages

More Operations Jobs

Operations Delivery Manager-Retiree Health Solutions

Alight Solutions

Alight Inc. (NYSE: ALIT) is a leading cloud-based human capital technology and services provider

Operations7 days ago
Full TimeRemoteTeam 10,001+Since 2016H1B Sponsor

The Delivery Manager oversees enterprise delivery operations for Retiree Health Solutions, ensuring performance meets or exceeds contractual standards and operational metrics, particularly in Medicare delivery. Responsibilities include overseeing project planning, capacity management, identifying process improvements, acting as the main point of contact for stakeholders, and providing coaching and people management for the aligned team.

Medicarebenefits regulationsproject planningschedulingcapacity managementprogress trackingprocess improvementclient communicationescalation managementroot cause analysisMicrosoft ExcelMicrosoft OutlookMicrosoft PowerPointMicrosoft TeamsMicrosoft Word
United States
$85K - $95K / year
Full TimeRemoteTeam 51-200

The manager will organize and maintain the CMC documentation repository, facilitate contract approvals and budget tracking with legal and finance, and centrally manage inventories of non-commercial materials. They will also collaborate with Quality to manage routine quality events and coordinate internal review of regulatory documentation.

CMC documentationCMC regulatory filingSupply chainDrug substanceDrug productInventory managementQuality managementCross-functional communicationProject management
United States
Full TimeRemote

The Senior Engineering Operations Analyst plays a critical role in elevating the efficiency, productivity, and operational maturity of the Engineering organization. This individual contributor partners closely with engineering leads, product teams, and cross‑functional stakeholde...

Data AnalysisAgileScrumKanbanGitExcelPower BITableau
United States
Operations7 days ago
Full TimeRemoteTeam 501-1,000H1B No Sponsor

Director of Field Monitoring Operations at ImmunityBio overseeing clinical trial monitoring.

Vault
United States
$200K - $220K / year