• Consult with multiple clients simultaneously to understand business and technical needs • Be a trusted advisor to assigned clients; help align customer expectations with best practices • Develop strategic roadmaps and project plans based on customer goals • Work with clients and Project Managers to set expectations, drive alignment, and coordinate timelines • Identify areas for cost savings through options such as autoscaling, right-sizing, and elimination of waste within the customer’s AWS environments • Identify security gaps and develop best practice recommendations to help strengthen client security posture • Document and present recommendations to customers, including senior leadership • Translate customer requirements into LOE estimates, design documents and keep project tracking boards up to date • Provide guidance to Cloud Engineers as they implement customer roadmaps • Quality check engineering work; ensure top quality work and customer satisfaction • Train customers in management and maintenance of new or upgraded environments • Support Presales Cloud Solutions Architects in proposal design and positioning • Document time spent on customer activities; record activities daily in Jira with weekly timecard submissions in Mavenlink • Mentor Cloud Engineers